Kasturi Palaniappan
Senior Documentation And Freight And Forwarding Agent
Klang
Summary
Seasoned and proficient Outbound Documentation Resolution and two-way communication representative. Possesses extensive knowledge of various shipping documents and excels in receiving and generating quotation, booking until final documents requests from clients. Demonstrates exceptional communication skills and functions effectively as a vital team member. Brings over ten years of experience in managing Europe Outbound Documentation and resolution/two-way communication roles, along with four years of experience in booking production for the Middle East and Vietnam within the shipping and freight forwarding industry.
Personable and detail-oriented, possessing strong organizational and communication skills. Knowledge of import regulations and documentation, coupled with proficiency in logistics coordination and data analysis. Capable of driving efficiency and ensuring smooth import processes to support business objectives.
Experienced with coordinating international shipments and managing import documentation. Utilizes meticulous attention to detail to ensure compliance with trade regulations. Track record of effective vendor negotiations and optimizing supply chain efficiency.
Overview
14
14
years of professional experience
1
1
Language
Work History
Senior Import Executive
FM GLOBAL LOGISTICS
02.2024 - Current
- The process of importing goods and materials entails adhering to regulatory requirements and enhancing the efficiency of the supply chain
- This position mainly on collaboration with suppliers, customs authorities, and internal departments to ensure seamless import operations
- Generating a quotation until tracking the delivery status of an import shipment from abroad
- Managing various types of import documentation, including House Bill of Lading (HBL), Master Bill of Lading (MBL), Commercial Invoice Packing List (CIPL), Delivery Order (DO), and customs paperwork
- Resolved various issues faced during the transport request process involving the consignee, origin agents, and the transporter
- Compiled a report based on the management of shipments
Senior Outbound Documentation Resolution
PRISM SUPPLY CHAIN
02.2022 - 01.2024
- Managed daily outbound documentation inquiries and issues to enhance customer shipment efficiency
- Generated transport requests, quotation, resolved CNC issues, and monitored shipment delivery statuses
- Engaged with third-party logistics providers and internal teams for inquiries and meetings via Teams and phone, collaborating with European 3PL teams such as Expeditors, DHL, DSV, Bollore, and Airspace
- Handled a range of documents such as DGD notes, MAWB, HAWB, and customs paperwork, while generating transport requests to inform 3PLs via the Link system
- Assessed inventory information within the SAP system
- Addressed multiple challenges encountered by team members throughout the transport request process and processed requests from shippers and vendors
- Compiling a report on outstanding and CNC issues
- Conducting weekly meetings with overseas 3PL regarding the status of pending and CNC issues
- Managed tasks assigned by both the manager and colleagues
Senior Executive for Outbound Documentation Resolution
CMA CGM / APL GLOBAL SHARED SERVICES CENTER – Maritime Freight
06.2015 - 02.2022
- Managed daily inquiries and issues related to outbound documentation to enhance the efficiency of customer shipments
- Ensure that the information concerning bookings, invoices, and the packing list is accurate in order to prepare the Bill of Lading as needed
- Maintain communication with customers and the internal team to address any inquiries or requests
- Process and establish vessel bookings for customers based on their preferred destinations
- Handle all inquiries related to shipping documentation from overseas agents and customers through phone calls and emails
Customer Service Executive
ACS LOGISTIC SDN BHD
01.2011 - 12.2014
- Manage communications via phone, email, and chat with customers, drivers, and suppliers concerning delivery information, product inquiries, complaints, and claims
- Prepare invoices, bills, and other necessary documentation
- Oversee the self-collection counter, generate bills, and process payments from customers
Education
MBA - Master in Business Administration
UNIVERSITY TEKNOLOGI MALAYSIA
Kuala Lumpur 04.2001 -
Malaysian Certificate of Education (SPM) - science stream
Sekolah Menengah Kebangsaan sek 10
Kota Damansara, Selangor 01.2011 - 01.2012
Skills
Microsoft Office Suite
Highest Education
- Asia e University (AeU), Degree in Management
- Sekolah Menengah Kebangsaan sek 10, Malaysian Certificate of Education (SPM), 2011-2012, Kota Damansara, Selangor, science
Skills
Microsoft Office Suite, SAP, PeopleSoft, EFM, all Microsoft Office applications, excellent, excellent, excellent, excellent, excellent, excellent
Mobile Numbers
- 014-3071921
- 010-7725393
Personal Information
- Date of Birth: 01/21/88
- Gender: Female
- Nationality: Malaysian
- Marital Status: Married
- Religion: Hindu
Personal Qualities
- Exceptional verbal and written communication abilities.
- Comprehensive understanding of shipping and bill of lading procedures, along with substantial experience in outbound documentation processes.
- Outstanding time management capabilities.
- Reliable with strong problem-solving skills and a proven ability to contribute effectively as a team member.
Timeline
Senior Import Executive
FM GLOBAL LOGISTICS
02.2024 - Current
Senior Outbound Documentation Resolution
PRISM SUPPLY CHAIN
02.2022 - 01.2024
Senior Executive for Outbound Documentation Resolution
CMA CGM / APL GLOBAL SHARED SERVICES CENTER – Maritime Freight
06.2015 - 02.2022
Customer Service Executive
ACS LOGISTIC SDN BHD
01.2011 - 12.2014
Malaysian Certificate of Education (SPM) - science stream
Sekolah Menengah Kebangsaan sek 10
01.2011 - 01.2012
MBA - Master in Business Administration
UNIVERSITY TEKNOLOGI MALAYSIA
04.2001 -
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