Hi, I’m
KASTURI LOGA
CASHIER
GOMBAK
Summary
Dynamic customer service professional with extensive experience at SCAN A CUSTOMER. Proven expertise in cash handling and payment processing, achieving high accuracy in transactions. Skilled in resolving conflicts with empathy, enhancing customer loyalty. Successfully implemented innovative recovery strategies as a Recovery Officer, significantly improving collection success rates.
Overview
10
years of professional experience
Work History
SCAN A CUSTOMER ITEMS AND COLLECT MONEY
Cashier
10.2018 - 12.2022
Job overview
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
ASTRO CUSTOMER SERICE
Customer Service Representative
03.2017 - 08.2017
Job overview
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
CALL CUSTOMER REMINDER FOR THE PAYMENT
ROCOVERY OFFICER
10.2016 - 12.2016
Job overview
- Implemented innovative recovery strategies that increased the success rate of collections while maintaining a positive customer experience.
- Negotiated settlements with debtors that resulted in mutually beneficial arrangements while protecting company interests.
- Maintained detailed records of all collection activities, ensuring accurate reporting and proper case documentation.
- Improved company''s recovery rate by efficiently managing a portfolio of overdue loans and credit card accounts.
Scan Customers Item
Cashier
01.2013 - 09.2016
Job overview
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
RQC MANAGEMENTShah Alam, Selangor, Malaysia
High School Diploma
04.2001
Skills
Customer service
Timeline
Cashier
SCAN A CUSTOMER ITEMS AND COLLECT MONEY
10.2018 - 12.2022
Customer Service Representative
ASTRO CUSTOMER SERICE
03.2017 - 08.2017
ROCOVERY OFFICER
CALL CUSTOMER REMINDER FOR THE PAYMENT
10.2016 - 12.2016
Cashier
Scan Customers Item
01.2013 - 09.2016
RQC MANAGEMENT
High School Diploma
04.2001
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