Kasthuri1380 Subramaniam
Customer Service
Teluk Panglima Garang,Selangor
Summary
Adept at complaint resolution and money handling, I significantly boosted customer loyalty at Drs Hitech Service. With a knack for empathetic communication and strategic sales, I excel in high-pressure situations, ensuring customer satisfaction and repeat business through effective problem-solving and detailed recordkeeping.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Drs Hitech Service
07.2007 - 12.2016
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
High School Diploma - Children Educational
Summit International School
Subang Jaya 09.2022
Skills
Money handling abilities
Report preparation
Complaint resolution
Medical terminology knowledge
Strategic sales knowledge
Stocking and replenishing
Shipping procedures understanding
Recordkeeping strengths
Sales expertise
Professional telephone demeanor
Retail store support
Key holder experience
Receiving support
Administrative support
Multi-line phone talent
Timeline
Customer Service Representative
Drs Hitech Service
07.2007 - 12.2016
High School Diploma - Children Educational
Summit International School