Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Yuva Sharan Rao

Consultant
Shah Alam,Selangor

Summary

Knowledgeable Customer Service Consultant experienced serving customers' needs and cross-selling company offerings. Offer exceptional support by staying current on company policies and asking targeted questions to quickly get to root of issues. Successful at consistently exceeding performance targets.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in customer service best practices and related options. Effectively drives revenue with skilled promotional and problem-solving abilities.

Skilled in building bridges and cementing connections with business accounts to serve needs, strengthen loyalty and drive competitive growth. Successful at achieving sales objectives with consistency. Service-driven team player with record of providing high-quality support.

Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

5
5
years of professional experience
6
6
years of post-secondary education
2
2
Certificates
4
4
Languages

Work History

Customer Service Contact Centre

HSBC MY
Cyberjaya, Selangor
07.2021 - 10.2021
  • Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.
  • Troubleshot customer service issues with methodical approach, eliminating impossible quickly and focused on implementing relevant, actionable solutions.
  • Gained in-depth understanding of company products, systems and policies to give customers expert support.
  • Provided information regarding charge accounts and loyalty programs.
  • Responded to customer requests for products, services and company information.

Sales and Service Consultant

Celebrity Fitness Asia
Shah Alam, Selangor
02.2017 - 03.2020
  • Kept senior managers informed about sales activities, current inventory and other metrics via timely reports.
  • Called on existing accounts to drive sales through proactive and relationship-driven contact strategies.

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  • Troubleshot sales and service operations to increase profitability and bring positive organizational change.
  • Researched client requests to create best possible solutions for diverse needs.
  • Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
  • Answered in-depth questions about company offerings, service policies and benefits of each plan.
  • Cross-sold and upsold products to customers based on solid understanding of current and forecasted needs.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.

Education

Bachelor Of International Business - Business

Management And Science University
Shah Alam
02.2019 - Current

Skills

    Complaint resolution

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Accomplishments

  • Awarded multiple “Employee of the Month” in a year
  • Brought in over more than 1000 new customers throughout my tenure

Certification

Sales: Closing Strategies

Timeline

Customer Service Contact Centre

HSBC MY
07.2021 - 10.2021

Sales: Closing Strategies

01-2021

Exercise & Stress Management

05-2020

Bachelor Of International Business - Business

Management And Science University
02.2019 - Current

Sales and Service Consultant

Celebrity Fitness Asia
02.2017 - 03.2020
Yuva Sharan RaoConsultant