KASHFUL AZIM
Kuala Lumpur
Summary
Experienced Market Manager with a proven track record in the leisure, travel, and tourism industry. Passionate tour guide committed to creating unforgettable travel experiences. Possesses exceptional historical knowledge of Saudi Arabia and excels in organizational and public speaking skills. Seeking a position to leverage skills and training to contribute to the advancement of a department or company, while further developing core competencies.
Overview
7
7
years of professional experience
Work History
Market Manager
Saudi Tourism Authority, Southeast Asia
Kuala Lumpur, Malaysia
09.2023 - Current
- Involved in supporting the Regional Country Manager in planning and executing both trade and consumer marketing strategies
- Implemented creative trade collaboration and other campaigns partnership to achieve KPIs and elevate client’s destination awareness and drive tourist visitation
- Gathered market trend, insights, competitor analysis and market intelligent including business data analysis to support marketing strategies implementation
- Conducted regular trade sales calls activities to ensure rapport and gathering industrial insight
- Involved and supported in local or oversea roadshows / events / campaigns
Haramain Operation Officer for Hajj and Umrah
EMRAZ Travel & Tours Sdn Bhd
Saudi Arabia
01.2019 - 05.2023
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
- Solved congregational problems such as accommodation, transportation, personal, health and funeral management
- Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
Mutawwif and Tourist Guide
Freelance
Saudi Arabia
10.2017 - Current
- Guided groups of up to 45 people on Hajj, Umrah, and scheduled tours.
- Built personal relationships with guests to promote positive experiences.
- Provided cultural, historical, and contemporary heritage information during organized sightseeing tours and for individual clients at educational establishments, religious, and historical sites.
- Adapted to unexpected schedule changes by adjusting itineraries to keep tours running smoothly.
- Recommended activities, restaurants, and accommodations to keep customers entertained after tour hours.
- Planned tours by determining routes, selecting sights and landmarks, and coordinating transportation and accommodations.
- Continuously updated knowledge about tour areas, culture, and history to provide accurate and engaging information.
- Managed financial transactions, including collecting and depositing payments from guests.
Education
Higher Diploma Degree - Counselling and Guidance
Islamic University of Madinah
12.2020
Bachelor Degree - Shariah -Islamic Law
Islamic University of Madinah
12.2018
Skills
- Customer Service-Oriented
- Presentation Skills
- Emergency Response
- Payment Collection
- Small Group Facilitation
- Sermon Preparation
- Spiritual leadership
- Public Speaking
- Social Media Platforms
- Partnership Development
Languages
Malay
Native language
English
Upper intermediate
B2
Arabic
Upper intermediate
B2
Timeline
Market Manager
Saudi Tourism Authority, Southeast Asia
09.2023 - Current
Haramain Operation Officer for Hajj and Umrah
EMRAZ Travel & Tours Sdn Bhd
01.2019 - 05.2023
Mutawwif and Tourist Guide
Freelance
10.2017 - Current
Higher Diploma Degree - Counselling and Guidance
Islamic University of Madinah
Bachelor Degree - Shariah -Islamic Law
Islamic University of Madinah