Kartini Binti Shahidal
Administrative Assistant
16B, Jalan Sembulan Lama, 88100 Kota Kinabalu, Sabah
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
20
20
years of professional experience
Work History
Administrative Assistant
Suruhanjaya Syarikat Malaysia
11.2004 - Current
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Implemented new CRM system to track client interactions, improving response times and client satisfaction.
- Managed phone and email correspondence and handled incoming and outgoing mail and calls.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Education
High School Diploma -
Institut Teknologi MARA Sabah
Kota Kinabalu, Sabah, Malaysia 04.2001 -
MBA - Management
UNIRAZAK
Kuala Lumpur, Malaysia 04.2001 -
High School Diploma -
Universiti Malaya (UMCEED)
Kota Kinabalu, Sabah, Malaysia 04.2001 -
Skills
Office Administration
Administrative Support
Data Entry
Computer Skills
Customer Service
Dedicated Team Player
Languages
Sungai, Suluk
Native language
Malay
Proficient
C2
English
Intermediate
B1
Cooking, Reading & singing
These hobbies are my "healing' sessions
Timeline
Administrative Assistant
Suruhanjaya Syarikat Malaysia
11.2004 - Current
High School Diploma -
Institut Teknologi MARA Sabah
04.2001 -
MBA - Management
UNIRAZAK
04.2001 -
High School Diploma -
Universiti Malaya (UMCEED)
04.2001 -
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