Kartini Abdul Aziz

• Responsible for day to day credit and collection operational tasks by ensuring all collection activities are recorded and documented correctly and in a timely manner.

• Communicated with Sales Team, Customer Service and Customers for account evaluation and collection.

• Conduct customer reviews and interpretation of customer’s financial status for proper evaluation of risk and the establishment of credit limit.

• To be responsible for AR monthly closing and account reconciliation.

• To ensure accurate and timely monthly Financial and Management reporting.

• Managing overdue payments, unapplied cash and requesting remittance advices, and solving discrepancies (bank, business, customer contact).

• Review, planning and implement collection strategy in and take actions to reduce risk of bad debt exposure.

• Review collection reports to ascertain status for collections and outstanding balances for weekly management review.

• Monitoring Credit Card and Cash Collection

• Control aging and Bad Debts.

• Approved invoicing activity including daily billing, payment receipt, and credit notes processing.

• Bank reconciliations.

• Supervised monthly closing and ensure every period close on time given : Processed and approved journals from Accounts Assistant (Balance Sheet and Profit and Loss account) for GL posting.

• Control and approved expenses occur at stores.

• Conducting training for new store opening.

• Dealing with banks on customer’s complaint: Proceed for investigations and approval for any chargeback and fraud cases.

• Monthly review and maintaining good records for Profit and Loss account.

• Interacting with internal and external auditors in completing the audits.

• Involved in new system implementation and drafting SOP (Standard Operating Procedures) in order to improve efficiency of department and company.

• Auditing physical count for cash and vouchers at store.

• Involved with any ad-hoc projects assigned by Line Manager which implemented at store level or management.

Summary of Achievements

• 6 years of experience as Accounts Executive.

• Supervises 5 Accounts Assistant.

• Involved in managing new system operations.

• Received Tesco (M) Value Awards from Manager.

• Monitoring Lost Card Maintenance whereby handling customer request to cancel or replace their lost card. Ensure that new card replacement has been created and delivered to customer accordingly.

• Handling other maintenance includes activate or block ATM Card, cancel or create PHB and change of customer’s address in system.

• Handling admin duties includes calculating Overtime payment, Internet Banking Incentives, and Staff Movement report.

• Updating and monitoring hourly performance (pick-up rate) of Call Centre. Ensuring call monitoring achieve Call Centre KPI’s. Highlighting any issue to the management.

• Making outbound calls to interact customer joining new facility provided by Stan Chart – Internet Banking and E-Statement. Achieved monthly target 10,000 signups every month.

• Perform administrative duties by responding to inquiries and complaints, notarizing documents, maintaining and updating calendar activities, assisting in budget preparations, maintaining the office, making travel arrangements, requisitions request, and answering phone calls.

• Handling finance field includes invoicing, preparing Sales Journal, handling AP and AR database in Account mate, co-ordinate prepayment invoicing, checking dispute invoice, and solving discrepancy.