I would like to enhance and develop myself in the field of career development. I wish to excel in my performance including providing ideas to the existing management services.
Hi, I’m
KARTINA BINTI KAMAL
Consultant Customer Service
Kuching,Sarawak
Summary
Overview
8
years of professional experience
Work History
Planet Telecom Service
Consultant Customer Service
05.2022 - Current
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Strengthened communication skills through regular interactions with others.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
Eyesight Optic
Sale assistant
08.2020 - 04.2022
Job overview
- Key in good receive note
- Key in purchase order
- Manage stock list
- Submit order to supplier
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Processed transactions accurately while maintaining a high level of customer service.
- Fielded customer questions to share information about products, availability, and pricing.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Monitored sales trends to advise management on potential inventory adjustments.
Trintel Sdn Bhd
Project Admin/Drafter
05.2018 - 03.2020
Job overview
- Manage to keep project record filling and documentation task
- CAD drafting for documents submission to clients
- Liaise with sub-contractor and clients on document arrangement
- Prepare PTW & related documents time by time for project arrangement
- Check and review report site photos and drawing for document submission
- Used computer-aided design software to prepare blueprints and schematics.
- Reviewed specifications to generate complex details of individual system components.
- Developed expertise in multiple industry-specific CAD programs, allowing flexibility in working on diverse projects with varying requirements.
- Created, printed, and modified drawings in AutoCAD and Revit.
- Enabled a more seamless transition from design to construction by coordinating closely with contractors and providing them with all relevant documentation.
- Consulted with architects, customers and vendors to ascertain key project details.
- Evaluated information provided by architects and system subcontractors and created accurate drawings according to measurements and specifications.
- Continuously stayed updated on industry trends and emerging technologies related to drafting processes; incorporated these advancements in the workplace to elevate work quality.
- Contributed to a reduction in errors during the construction phase by meticulously reviewing drawings for consistency and accuracy.
- Ensured timely completion of tasks by diligently adhering to project schedules and meeting established deadlines.
- Participated in regular meetings with project teams to discuss progress updates, challenges faced, potential solutions, ensuring smooth coordination among all parties involved.
- Streamlined project workflow by creating standardized templates and libraries for recurring design elements.
- Used computer-aided design software to prepare project blueprints.
- Supported project managers in generating accurate estimates for materials, labor, and equipment needs based on drafted plans.
- Effectively communicated with clients throughout the design process, ensuring their vision was accurately represented in final drafts.
7-eleven
Store Manager
11.2016 - 07.2018
Job overview
- Monitor building progress on site and check the design requirement based on plan
- Assist draft person to complete building plan
- Study standard requirement of building design
- Listing material based on plan
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
Education
SIJIL KEMAHIRAN MALAYSIA (SKM) from SIJIL PELUKIS PELAN SENIBINA
University Overview
SIJIL PELAJARAN MALAYSIA (SPM)
University Overview
Skills
Microsoft Office
Personal Information
Personal Information
- IC Number: 971103-13-6034
- Age: 27
- Place of Birth: Sarikei
- Expected Salary: RM2000-RM2500
- Ethnicity: Malay/Muslim
- Date of Birth: 03/11/97
- Gender: Female
- Nationality: Malaysian
- Marital Status: Married
Shortcourses
Shortcourses
- General / Admin Clerk Course
- Human Resource Management Course
- Basic of Secretary Course
- Internet Course And Microsoft Office (Microsoft Word, Excel, PowerPoint & Publisher)
- Adobe Photoshop Course, Movie Maker and Web
- Sketchup and Autocad software
Timeline
Consultant Customer Service
Planet Telecom Service
05.2022 - Current
Sale assistant
Eyesight Optic
08.2020 - 04.2022
Project Admin/Drafter
Trintel Sdn Bhd
05.2018 - 03.2020
Store Manager
7-eleven
11.2016 - 07.2018
SIJIL KEMAHIRAN MALAYSIA (SKM) from SIJIL PELUKIS PELAN SENIBINA
1 2017
SIJIL PELAJARAN MALAYSIA (SPM)
1 2014
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