KARTHIGAYAN ARUGAM

Report to Senior Manager / Director

• Handling documents (invoices, inventory, staff OT, etc)
• Purchase order for beverage stock through email & WhatsApp
• Handling daily bar inventory
• Overseeing & manage the whole floor department on operation hours
• Ensure personalized service offered to each customer
• Staff arrangement, working schedule, and upgrade everyday sales
• Handling daily sales report
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Developed strong working relationships with staff, fostering a positive work environment.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects tasks.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

• Managed weekly inventory transactions by creating templates to track optimal food and beverage stock.
• Managed financial transactions accurately, reconciling daily sales reports and maintaining organized financial records.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Assessed sales reports to identify and enhance sales performance, support inventory oversight, and capitalize on emerging trends.
• Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.

• Report to Owner
• Overseeing & manage the whole floor department on operation hours
• Ensure personalized service offered to each customer
• Responsible for sales & marketing
• Staff arrangement, working schedule, and upgrade everyday sales
• Handling cashier opening & closing report
• Stock purchasing and inventory for both kitchen & drinks.

• Report to Accountant & Purchasing Dept
• Overseeing & manage the whole floor department on operation hours
• Responsibility for the day to day operations and marketing
• Ensure personalized service offered to each customer
• Staff arrangement, working schedule, and upgrade everyday sales
• Dealing with vendors, stock purchasing and inventory for bar only
• Responsible to open & close outlet on time
• Handling cashier opening & closing report.

• Report to Owner
• Managing the whole outlet (kitchen & floor)
• Responsibility for the day to day operations and marketing
• Ensure personalized service offered to each customer
• Staff arrangement, working schedule, and upgrade everyday sales
• Dealing with vendors, stock purchasing and inventory for kitchen & floor dept
• Responsible to open & close outlet on time
• Handling cashier opening & closing report.

• Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
• Performed troubleshooting and diagnosis on malfunctioning equipment.
• Optimized system performance thorough testing and analysis.

• Performed inventory control, such as counting, and stocking merchandise.
• Processed credit, debit and cash transactions correctly to obtain full payment of customer purchases.
• Helped customers complete purchases, locate items, and join reward programs.

• Supported venue operations through regular inspection, testing, and maintenance of installed AV systems to minimize downtime or technical issues during events.
• Increased team efficiency by training junior technicians on best practices related to AV system installation, maintenance, and troubleshooting.
• Ensured smooth transitions between speakers at conferences by closely monitoring audio levels and adjusting as needed for optimal sound quality.