Karthigawani Balakumaran
Field Manager
Petaling Jaya, Selangor
Summary
Dynamic leader with a proven track record at KK Super Mart Tropicana, adept in Operations Management and Team Leadership. Excelled in enhancing operational efficiency and customer satisfaction, driving significant improvements. Skilled in Inventory Management and fostering team collaboration, consistently achieving and surpassing sales targets without exceeding budget constraints.
Overview
3
3
years of professional experience
Work History
Field Manager
K Super Mart Kelana Jaya
01.2023 - Current
- Prepares regular reports and dashboards that summarize the operational performance of the stores.
- These reports often include data-driven insights, recommendations, and comparisons to previous periods, and action items for follow up.
- Communicate these findings to senior management and field managers.
- By analyzing operational data and identifying performance gaps, suggests and implements process improvements to optimize store operations.
- Could involve streamlining inventory management, optimizing staffing levels, improving visual merchandising, or enhancing customer service protocols.
- Plays a vital role in budgeting and forecasting activities for store operations.
- Provide insights and data to assist in the creation of realistic budgets and forecasted sales targets.
- Predicted and resolved operational bottlenecks, supply and tool shortages.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Supervisor
KK Super Mart Tropicana
10.2022 - 12.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Increased customer retention rates by implementing customer feedback into actionable improvements.
- Generated reports detailing findings and recommendations.
- Oversee day to day operations and ensure operation run smoothly
- Monitor inventory control for the store keeping, stock replenish, stock expiring, stock return, display and etc.
- Receive stock and payments, and give receipts to customers.
- Ensure the store is in a clean and orderly condition
- Ensure stock is always full on the shelf and has price tags.
Shop Assistant
KK Super Mart Tropicana
02.2022 - 09.2022
- Remained calm and composed in tense situations involving angry or upset customers.
- Completed daily tasks accurately and on-time to support shop needs.
- Assisted customers in locating items, ensuring a positive shopping experience.
- Greeted customers entering store and offered assistance with requirements.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Checked incoming orders and organized new stock.
- Managed inventory to ensure popular items were always in stock, minimizing lost sales opportunities
- To process stock sorting and keep record of inventories accurately and on time.
- To support warehouse administrative activates (e.g report, incoming, outgoing, invoice and stock control).
- Monitor movement of stock daily.
- Prepare and follow up on sales quotations, sales reports & analyse sales data.
- Performed cash, card, and check transactions to complete customer purchases.
Education
SPM
SMK Bandar Utama Damansara 2
Bandar Utama Damansara 2,47400 Petaling Jaya 04.2001 -
Skills
Inventory Management
Progress Monitoring
Schedule Coordination
Staff Management
Employee Development
Emergency Response
Schedule Management
Teamwork and Collaboration
Problem-Solving
Time Management
Multitasking
Operations Management
Sales strategy
Organizational Skills
Languages
Tamil, Malay, English
Native language
Tamil
Proficient
C2
English
Proficient
C2
Malay
Proficient
C2
Interests
Playing badminton
Sports
Travel
Outdoor Activities
Music
hobbies
- playing Badminton
- gardening
- handling pets
- Curious to learn new things, experience new cultures, and meet new people.
- listening musics
Timeline
Field Manager
K Super Mart Kelana Jaya
01.2023 - Current
Supervisor
KK Super Mart Tropicana
10.2022 - 12.2023
Shop Assistant
KK Super Mart Tropicana
02.2022 - 09.2022
SPM
SMK Bandar Utama Damansara 2
04.2001 -