Karthiga Mahenveenjeet
Penang
Summary
A dedicated and customer-focused hospitality professional with over four years of front-office experience at the Wembley – A St Giles Hotel and Cititel Express Penang. Proven track record of delivering attentive and high-quality service, consistently enhancing guest satisfaction and recognition. Highly skilled in front desk operations, including guest check-in/check-out and night audit duties, with strong accuracy and efficiency under pressure. Currently pursuing a Bachelor in International Business (Honours) at Management and Science University (MSU) College Penang, demonstrating a strong commitment to continuous learning and professional development. Reliable, disciplined, and capable of working independently while maintaining exceptional service standards.
Overview
6
6
years of professional experience
Work History
Senior Receptionist
St. Giles Wembley Penang Hotel & Cititel Express
Penang
08.2022 - Current
- Assisted guests with check-in and check-out processes for seamless experiences.
- Responded to guest queries and complaints to enhance satisfaction levels.
- Coordinated room bookings with housekeeping to ensure optimal availability.
- Functioned effectively in a fast-paced environment to uphold service standards.
- Recognised by management for consistent reliability.
- Supported team dynamics while maintaining independence to achieve service excellence.
Receptionist
Loop On Leith George Town Penang Hotel - Penang
Penang, Georgetown
11.2021 - 06.2022
- Performed nightly financial audits to confirm accuracy and balance of transactions.
- Oversaw front desk operations during night shifts with minimal supervision.
- Supported guests with late check-in requests and resolved any issues efficiently.
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
- Maintained clean and orderly reception area to impress and welcome visitors.
- Greeted visitors warmly, providing a professional first impression of the organisation.
- Delivered polite, professional customer service to enhance business reputation through positive first impressions.
Service Crew
34 Bishop
Georgetown, Penang
08.2020 - 01.2021
- Helped kitchen staff prepare food during busy service periods, including preparing ingredients and plating meals.
- Maintained high standards of hygiene, regularly cleaning and sanitising tables, counters, and service areas.
- Took food orders from guests, proactively promoting deals and meal add-ons for upselling purposes.
- Greeted customers with a warm and friendly welcome when entering the establishment.
- Maintained outstanding customer satisfaction levels by delivering service with a smile and going the extra mile to attend to customer requirements.
Service Crew Member
Toh Soon Cafe
Georgetown, Penang
12.2019 - 04.2020
- Assisted with daily café operations in fast-paced environment.
- Served customers by taking orders and processing cash transactions.
- Maintained cleanliness and organisation of dining areas.
- Provided friendly and efficient customer service
- Delivered food and drinks to customers promptly when required by bar or kitchen staff.
Education
Diploma in Management
Management & Science University (MSU)
Penang, Malaysia2023
Bachelor in International Business (Honours)
Management & Science University (MSU)
Penang. MalaysiaSkills
- Front desk operations
- Reservation management
- Billing management
- Customer service
- Conflict resolution
- Team supervision
- Guest relations
- Time management
- Scheduling coordination
- Problem solving
- Positive demeanor
- Trustworthy communication
- Active listening
- Team Leadership
- Calm under pressure
Languages
English
Upper Intermediate
B2
Malay
Intermediate
B1
Tamil
Upper Intermediate
B2
Hindi
Elementary
A2
Interests
- Reading books, especially related to personal development and business
- Listening to music for relaxation and focus
- Interested in learning about financial markets and trading
- Keeping up with market trends and general business knowledge
Timeline
Senior Receptionist
St. Giles Wembley Penang Hotel & Cititel Express
08.2022 - Current
Receptionist
Loop On Leith George Town Penang Hotel - Penang
11.2021 - 06.2022
Service Crew
34 Bishop
08.2020 - 01.2021
Service Crew Member
Toh Soon Cafe
12.2019 - 04.2020
Diploma in Management
Management & Science University (MSU)
Bachelor in International Business (Honours)
Management & Science University (MSU)