Professional in client support, bringing valuable experience in handling client queries and delivering solutions promptly. Known for effective team collaboration and consistently achieving positive outcomes. Skilled in multitasking, customer relationship management, and adapting to changing client needs.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
Work History
Client Support Executive
TA Connections
08.2022 - Current
Atlas Air (Ground Transportation)
Responded to inbound inquiries to source hotels, transportation, and travel solutions for client crews and management
Booking taxis, shuttle services, or other ground transport for crew members to and from airports, hotels, and training facilities.
Coordinating with various ground transportation vendors to ensure timely and efficient pickups and drop-offs.
Addressing last-minute changes, delays, cancellations in transportation and finding alternative solutions.
Maintaining a database of reliable ground transportation providers for different locations.
Internship in Flight Support Department
AeroHandlers SDN BHD
02.2021 - 05.2021
Oversee day-to-day flight operations, including scheduling, crew assignments, and aircraft maintenance coordination
Monitor and manage flight crew schedules, ensuring compliance with regulatory requirements and company policies
Internship Student
Malaysia Aviation Academy (MAVA)
11.2016 - 02.2017
Learn and develop knowledge in Air Traffic Simulator and Administration Department
Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
Sorted, organized, and maintained files.
Received positive feedback from supervisors, reflecting a strong commitment to personal growth and development throughout the internship program.
Streamlined office processes with diligent organization, resulting in improved efficiency.
Education
Bachelor's Degree - Aviation Management
University Kuala Lumpur Malaysian Institute of Aviation Technology (UniKL MIAT)