Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Additional Information
Personal Information
Hobbies and Interests
Timeline
Receptionist
Karthi Harikrishnan

Karthi Harikrishnan

Selangor

Summary

Professional in client support, bringing valuable experience in handling client queries and delivering solutions promptly. Known for effective team collaboration and consistently achieving positive outcomes. Skilled in multitasking, customer relationship management, and adapting to changing client needs.

Overview

3
3
years of professional experience
7
7
years of post-secondary education

Work History

Client Support Executive

TA Connections
08.2022 - Current

Atlas Air (Ground Transportation)

  • Responded to inbound inquiries to source hotels, transportation, and travel solutions for client crews and management
  • Booking taxis, shuttle services, or other ground transport for crew members to and from airports, hotels, and training facilities.
  • Coordinating with various ground transportation vendors to ensure timely and efficient pickups and drop-offs.
  • Addressing last-minute changes, delays, cancellations in transportation and finding alternative solutions.
  • Maintaining a database of reliable ground transportation providers for different locations.

Internship in Flight Support Department

AeroHandlers SDN BHD
02.2021 - 05.2021
  • Oversee day-to-day flight operations, including scheduling, crew assignments, and aircraft maintenance coordination
  • Monitor and manage flight crew schedules, ensuring compliance with regulatory requirements and company policies

Internship Student

Malaysia Aviation Academy (MAVA)
11.2016 - 02.2017
  • Learn and develop knowledge in Air Traffic Simulator and Administration Department
  • Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
  • Sorted, organized, and maintained files.
  • Received positive feedback from supervisors, reflecting a strong commitment to personal growth and development throughout the internship program.
  • Streamlined office processes with diligent organization, resulting in improved efficiency.

Education

Bachelor's Degree - Aviation Management

University Kuala Lumpur Malaysian Institute of Aviation Technology (UniKL MIAT)
Subang
01.2018 - 12.2021

Diploma - Aviation Management

Cybernetics International College of Technology
Kuala Lumpur
05.2014 - 04.2017

Skills

  • Client retention strategies
  • Positive attitude
  • Exceptional communication
  • Complaint handling
  • Decision-making
  • Teamwork and collaboration
  • Computer skills
  • Client relationship management
  • Customer service
  • Time management
  • Team leadership
  • Project planning
  • Cross-functional coordination

Accomplishments

  • Supervised team of 4-5 staff members.
  • Documented and resolved client issues which led to client satisfaction.

Additional Information

  • Available to join after two weeks' notice, with the possibility of immediate availability if required.
  • Proficient in English , Malay , and Tamil languages.
  • Participated in the Excellence Award (January 2021) under MIAT Executive Club .
  • Represented in the Project Management Challenge 2018 held in Indonesia .
  • Participated in the Technopreneur Event showcasing innovation and entrepreneurial skills.
  • Attended the Cargo World Event , gaining insights into the logistics and cargo industry.

Personal Information

Availability: Available to join after two weeks' notice, with the possibility of immediate availability if required.

Hobbies and Interests

Music - (Music producer)

Timeline

Client Support Executive

TA Connections
08.2022 - Current

Internship in Flight Support Department

AeroHandlers SDN BHD
02.2021 - 05.2021

Bachelor's Degree - Aviation Management

University Kuala Lumpur Malaysian Institute of Aviation Technology (UniKL MIAT)
01.2018 - 12.2021

Internship Student

Malaysia Aviation Academy (MAVA)
11.2016 - 02.2017

Diploma - Aviation Management

Cybernetics International College of Technology
05.2014 - 04.2017
Karthi Harikrishnan