Kartee Chong
Kuala Lumpur
Summary
Supply Chain professional experienced in building and strengthening operations across Procurement, Inventory, Warehouse, Logistics and Compliance. Skilled in developing processes and controls, improving operational discipline, and supporting business growth. A practical and collaborative leader with a focus on accountability, continuous improvement and sustainable operational solutions.
Overview
2
2
Languages
14
14
years of professional experience
Work History
Senior Supply Chain Manager
1 Doc Resources Sdn Bhd
Puchong, Selangor , Malaysia
01.2025 - Current
- Partnered with senior management and cross-functional stakeholders to align Supply Chain strategy with business objectives, cost control, risk management and scalability.
- Strengthened Supply Chain operating model, focusing on governance, compliance, controls, and continuous improvement.
- Identified and closed process and control gaps to mitigate operational, inventory and compliance risks.
- Continued to drive process transformation and operational improvements to support the company's next stage of growth and corporate governance requirements.
- Enhanced SOPs and internal controls across procurement, inventory, warehouse, logistics, and product compliance, driving operational consistency.
- Strengthened warehouse and inventory governance through improved process controls, traceability, stock accountability and operational discipline, continuing to operate without a dedicated WMS.
- Led initiatives to improve documentation, approval controls, traceability, and audit readiness for organisation's IPO-readiness programme.
Supply Chain Manager
1 Doc Resources Sdn Bhd
Puchong, Selangor , Malaysia
08.2022 - 12.2024
- Built and structured Supply Chain function, establishing operating framework across procurement, inventory, warehouse, logistics and product compliance to support operational efficiency.
- Led the end-to-end establishment of the warehouse operation, including strategic layout planning, space utilization, storage configuration, inventory flow and logistics route planning.
- Established inventory and warehouse control processes, achieving stock accuracy and traceability without reliance on dedicated WMS.
- Developed and implemented SOPs, workflows and internal controls, ensuring clear processes and accountability across operations.
- Developed procurement and supplier management processes covering product requirements, documentation and Halal compliance.
- Built the operational infrastructure and team structure required to support business growth and scalability.
Event & Administration Executive
Jardin Smith International Berhad
Kuala Lumpur, Malaysia
05.2018 - 04.2021
- Managed end-to-end event coordination, covering planning, vendor/venue liaison, setup, event-day execution, teardown and follow-up.
- Collaborated with vendors, venues and hospitality providers to ensure on-time and seamless event execution.
- Managed event budgets, schedules and operational requirements, balancing cost, quality and timelines.
- Conducted on-site inspections and coordinated corrective actions to ensure management standards and event requirements were met.
- Delivered administrative and operational support for sales and purchasing activities, facilitating purchase orders and supplier coordination.
- Assisted Director of Sales with SPA coordination, managing commercial documentation and administrative tasks.
Guest Liaison Executive
YTL Hotels -Tanjong Jara Resort
Terengganu, Malaysia
04.2016 - 12.2017
- Managed VIP and special-needs guest arrangements, handling escalations and service recovery to ensure a high level of guest satisfaction.
- Led guest services, staff deployment and daily operational priorities, ensuring quality service delivery in absence of direct managerial authority.
- Led day-to-day Guest Relations and front-of-house operations, overseeing service standards, team coordination and operational efficiency.
- Coordinated closely with Front Office, Housekeeping and F&B teams to resolve operational issues and ensure seamless service delivery.
- Monitored guest feedback and online reviews to identify service gaps, implementing improvements to enhance guest experience.
- Promoted resort facilities, services and upselling opportunities to support commercial performance.
Event Sales Executive
Marriott International - JW Marriott KL & The Ritz
Kuala Lumpur, Malaysia
08.2015 - 04.2016
- Managed corporate, event, wedding and catering sales, developing new business opportunities and achieving revenue growth.
- Identified and developed prospective clients through business development, client outreach and relationship management.
- Engaged clients to understand their event objectives, requirements and budgets, recommending suitable venues, facilities, packages and services.
- Prepared and presented tailored sales proposals, quotations and event packages aligned with client requirements.
- Managed the end-to-end sales process, from lead generation and client engagement through negotiation, confirmation and event coordination.
- Negotiated pricing and commercial terms while balancing client expectations with hotel revenue objectives.
- Identified and pursued opportunities to upsell hotel facilities, catering and additional services, enhancing overall revenue.
- Coordinated with internal departments and external vendors to ensure smooth and seamless event execution.
- Managed event requirements including venue setup, accommodation, catering, seating, logistics and other operational arrangements.
- Conducted client meetings and venue/site inspections, providing professional recommendations based on event requirements.
- Maintained strong client relationships through post-event follow-up and feedback, fostering repeat business opportunities.
Sales and Catering Coordinator - MICE
Marriott International - JW Marriott KL & The Ritz
Kuala Lumpur, Malaysia
10.2013 - 07.2015
- Provided sales and catering coordination support for MICE (Meetings, Incentives, Conferences & Events) business, serving as a key liaison between clients and internal teams.
- Coordinated client and supplier communications, managing event requirements, logistics, meetings and appointments to ensure seamless sales process.
- Coordinated the preparation of proposals, contracts, Banquet Event Orders (BEOs), rooming lists and other sales documentation, ensuring accuracy and timely completion.
- Conducted hotel site inspections and client meetings, professionally presenting facilities, event spaces and service offerings.
- Built and maintained strong relationships with clients, suppliers and internal stakeholders to support successful event execution and revenue generation.
- Supported sales initiatives focused on maximising hotel revenue and identifying business opportunities.
- Assisted Sales & Marketing teams by preparing sales reports, managing leads, and consolidating research and client information to enhance strategic decision-making.
- Delivered after-sales support, resolving client concerns and implementing follow-up strategies to foster client relationships and encourage repeat business.
Customer Recognition Officer
YTL Hotels - The Majestic Hotel Kuala Lumpur
Kuala Lumpur, Malaysia
10.2012 - 09.2013
- Managed VIP and guest relations, delivering personalised service to enhance satisfaction from arrival through departure.
- Oversaw VIP room readiness, amenities, and special arrangements prior to guest arrival.
- Coordinated closely with Front Office and operational teams to ensure seamless guest experiences and service delivery.
- Maintained strong guest engagement and proactively identified opportunities to enhance the overall guest experience.
- Addressed guest feedback and coordinated service recovery with relevant departments to resolve issues effectively.
- Promoted hotel facilities, F&B outlets, and special events to drive in-house revenue opportunities.
Education
Diploma of Higher Education - Diploma in Hospitality Management
YTL International College of Hotel Management
Kuala Lumpur, Malaysia01-2012
Skills
- Supply chain optimization
- Inventory management
- Risk management
- Supply chain strategy
- Compliance governance
- Operational efficiency
- Warehouse management
- Process improvement
- Strategic planning
Languages
English
Upper Intermediate
B2
Chinese (Mandarin)
Proficient
C2
Timeline
Senior Supply Chain Manager
1 Doc Resources Sdn Bhd
01.2025 - Current
Supply Chain Manager
1 Doc Resources Sdn Bhd
08.2022 - 12.2024
Event & Administration Executive
Jardin Smith International Berhad
05.2018 - 04.2021
Guest Liaison Executive
YTL Hotels -Tanjong Jara Resort
04.2016 - 12.2017
Event Sales Executive
Marriott International - JW Marriott KL & The Ritz
08.2015 - 04.2016
Sales and Catering Coordinator - MICE
Marriott International - JW Marriott KL & The Ritz
10.2013 - 07.2015
Customer Recognition Officer
YTL Hotels - The Majestic Hotel Kuala Lumpur
10.2012 - 09.2013
Diploma of Higher Education - Diploma in Hospitality Management
YTL International College of Hotel Management