KARNAGARAN MURUGAN
.
Bahau, Negeri Sembilan,05
Summary
im a Team Leader at AKALI RESOURCESDN BHD,
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
3
3
years of professional experience
2
2
Languages
Work History
AKALI RESOURCESDN BHD
Team Leader
Bahau, Negeri Sembilan
06.2022 - 04.2025
- Self-motivated, with a strong sense of personal responsibility
- Good Negotiation skills
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Handled adjustments or modifications to machines as needed based on product specifications or changes in operational parameters.
KILANG SAMBRANI
Operator
BAHAU
11.2021 - 03.2022
- Conducted comprehensive training for new operators, enhancing team skills and performance.
- Maintained clean and organized work area, setting standard for workplace tidiness and efficiency.
Education
SPM
ST.PAUL INSTITUTION
Seremban, Negeri Sembilan, Malaysia 04.2001 -
Skills
Good english speaker,writer
Well sportive to customer
Fast-learner
Email writer
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Customer service
Active listening
Time management
Appointment scheduling
Complaint handling
Call center operations
Tool operation
Heavy equipment operation
Production work
Timeline
AKALI RESOURCESDN BHD
Team Leader
06.2022 - 04.2025
KILANG SAMBRANI
Operator
11.2021 - 03.2022
SPM
ST.PAUL INSTITUTION
04.2001 -