Kar Hui How, Michelle
Senior Analyst, Credit Control (Corporate Solution)
Rawang
Summary
I am an accomplished professional with with nearly 10 years' of Credit Control experiences in the Insurance Industry. Known for strong collaboration skills and adaptability in fast paced environments. An exceptional team player with great responsibility, good at work using my own initiative and flexible in my approach to work duties in ensuring own scopes run in line with the Company's policies and superior's directions. As part of my career advancement, I seek to join a reputable organization that offers excellent opportunities for professional growth.
Overview
9
9
years of professional experience
8
8
years of post-secondary education
Work History
Senior Analyst, Credit Control
AIA Bhd.
04.2021 - Current
- Drive collection review with account managers on regular basis to highlight overdue premium with aging > 90 days to ensure relevant debts are managed as necessary.
- Liaise with Agents/Clients to ensure timely resolution of outstanding items in debtors' account. Eg.Reconciliation, journal adjustments, write off with approval, debit-credit matching.
- Meet Clients/Intermediaries for discussion on payment issue /installment arrangement or negotiation of settlement when required to efficiently drive collection outcome.
- Execute end-to-end suspension process and follow through payment commitment policy to ensure meeting the collection target.
- Process cashiering & matching accurately and to update Case360 with TAT within 3 WD to ensure matching performed on time which minimizes the risk of being policy suspended.
- Assisted team manager to enhance team productivity by streamlining workflow processes and implementing time-saving strategies.
- Perform credit risk assessment to support stakeholders on New Business on-boarding clients/renewal business by analyzing client's capacity to repay (assessing client's profitability, liquidity and etc.), in which will help to identify that clients' financial position and thereby lower the risk of Corporate Solutions in financial disposure.
- Prepare necessary reports/analysis; i.e. potential suspension and termination listing for Conventional and Takaful policies on regular basis which helps to forecast suspended accounts and minimize policy suspension due to outstanding exceed premium warranty.
- Perform assessment of policy reinstatement for appeal case of terminated policy
- Monitor and track legal cases for legal proceeding such as execution of judgment obtain for recovery of debts or outstanding.
- Involved and participated UAT testing and verification before new system features deployed in production to ensure minimal impact from system to both internal and external parties.
Senior Finance Analyst
Marsh & Mclennan Asia Business Services SB (FKA JLT Asia Shared Services SB)
07.2018 - 03.2021
- Assist the team leader to manage outstanding aging, collection and recovery
- Responsible for day to day operational scope; ie handling queries, follow thru actions & consistent follow up with brokers and clients on collection related issue
- Perform statement rendering to the insurers & customers on timely manner as well as following up to clear unidentified/un-reconciled items
- Updating of payment received and follow by issuing cash receipts to customer's account and ensure overall process delivered according to SLAs
- Assess and prepare payment to insurers/re-insurers to ensure accuracy
- Daily tracking and monitor on outstanding item and review and to perform debtors' reconciliation
- Proactively arrange frequent collection meetings with respective brokers/insurers to follow up with overdue premiums and to discuss the matching of debit/credit balances in order to resolve and minimize overdue debts
- Assists in preparing regional reports for key metrics - unallocated cash, commission, unpaid premium and reduction of debts
Finance & Accounts Executive
BERJAYA SOMPO INSURANCE BERHAD
03.2016 - 06.2018
- Issue payment vouchers for commission, refund premium and overpayment for direct clients and agents
- Prepare & monitor agents' reconciliation and do manual matching/journal for agents' account for all unmatched items/credit balances items
- Allocate and modify account code, staff code, alias code and source code for agent accounts
- Prepare & deliver monthly tax invoice and commission statement for Self-Billed GST registered agents within given timeline
- Liaise with lawyers in legal proceedings against clients for debts recovery as and when required
- Prepare Specific Impairment report, Credit Control Report and Outstanding Premium Report
- Prepare Monthly Aging Summary Report and Schedule 12 (BNM)
- Assist in preparing Receivables & Payables file
Education
Bachelor (Hons) - Business Administration, Major in Finance
HELP UNIVERSITY
01.2012 - 01.2015
Business & Art Stream - SPM & UEC
CHONG HWA INDEPENDENT HIGH SCHOOL
01.2011 - 01.2016
Skills
- Interpersonal communications
- Report analyzing
- Critical thinking
- Attention to detail
- Reconciliation of complex accounts
- Prioritization
- Self-motivated
- Target oriented
- Account receivables/payables
- GIS system/G400 System
Timeline
Senior Analyst, Credit Control
AIA Bhd.
04.2021 - Current
Senior Finance Analyst
Marsh & Mclennan Asia Business Services SB (FKA JLT Asia Shared Services SB)
07.2018 - 03.2021
Finance & Accounts Executive
BERJAYA SOMPO INSURANCE BERHAD
03.2016 - 06.2018
Bachelor (Hons) - Business Administration, Major in Finance
HELP UNIVERSITY
01.2012 - 01.2015
Business & Art Stream - SPM & UEC
CHONG HWA INDEPENDENT HIGH SCHOOL
01.2011 - 01.2016
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