Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Karen Bernadette Duarete

Customer Engagement
Kuala Lumpur,WP

Summary

Accomplished Human Resources Executive proactive in meeting company issues head-on with creative and innovative approach. Knowledgeable about changing industry and employment market demands. Expertise includes benefits administration, compensation structuring, and recruitment.

Diligent HR Engagement Specialist with solid background in human resources management, specializing in talent acquisition and employee relations. Successfully implemented HR policies and initiatives that enhanced organizational development and employee satisfaction. Demonstrated leadership and communication skills, fostering collaborative work environments while effectively managing diverse teams.

Overview

15
15
years of professional experience

Work History

HR Executive

Cloudintuit Technology Solutions Sdn Bhd
03.2023 - 03.2025
  • Designed and implemented employee engagement strategies to boost morale, productivity, and retention.
  • Led initiatives such as wellness programs, team-building events, and recognition schemes to enhance organizational culture.
  • Conducted regular employee feedback surveys, analyzed results, and collaborated with management to address concerns and improve workplace satisfaction.
  • Partnered with cross-functional teams to promote DEI (Diversity, Equity & Inclusion) and foster an inclusive work environment.
  • Managed internal communications around engagement initiatives, including newsletters, intranet updates, and engagement campaigns.
  • Provided coaching and support to managers on employee motivation and engagement best practices.
  • Tracked key engagement metrics (eNPS, turnover rates, participation levels) and prepared reports for leadership.
  • Led employee engagement strategies to foster a positive, inclusive, and high-performing workplace culture.
  • Organized and managed wellness programs, recognition initiatives, and team-building activities to boost morale and employee retention.
  • Conducted regular employee satisfaction surveys, analyzed data, and partnered with management to implement targeted improvements.
  • Oversaw the complete onboarding experience for new hires—from offer acceptance through orientation—ensuring a seamless integration into the organization.
  • Developed onboarding materials and coordinated with IT and department leads for timely access to tools, training, and resources.
  • Served as the main point of contact for new employees during their initial months, enhancing engagement and reducing early attrition.
  • Promoted Diversity, Equity & Inclusion (DEI) by supporting company-wide campaigns and inclusive practices.
  • Tracked and reported key HR metrics, including engagement scores, onboarding effectiveness, and retention data, to inform strategic decisions.

Sales and Marketing Manager

Pos Malaysia Bhd
Kuala Lumpur, Kuala Lumpur
09.2010 - 01.2022
  • Managed accounts to retain existing relationships and grow share of business.
  • Built strong relationships with clients through exceptional customer service, leading to increased repeat business.
  • Negotiated contracts with key partners and suppliers, optimizing costs while maintaining quality standards.
  • Increased sales revenue by developing and implementing strategic marketing plans and sales initiatives.
  • Designed and executed email marketing campaigns that increased open rates, click-through rates, and lead generation.
  • Enhanced customer experience through regular feedback collection, identifying areas for improvement in product offerings or sales processes.
  • Provided training and mentorship to junior team members, fostering a culture of continuous improvement and high performance.
  • Work closely with functional support teams in Digital etc. to align campaign schedules that ensure smooth execution and consistency in communications
  • Participated in trade shows and industry events to network and promote products.

  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.

Education

Diploma in Marketing - Marketing Management

Stamford College
Petaling Jaya, Selangor, Malaysia
04.2001 -

Skills

Onboarding and orientation

Communication

Interests

Cooking

Timeline

HR Executive

Cloudintuit Technology Solutions Sdn Bhd
03.2023 - 03.2025

Sales and Marketing Manager

Pos Malaysia Bhd
09.2010 - 01.2022

Diploma in Marketing - Marketing Management

Stamford College
04.2001 -

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Karen Bernadette DuareteCustomer Engagement