Kaori Kita

As a Customer Experience Executive, I was responsible for providing real-time support to users of an international online travel platform via live chat. My role primarily focused on assisting Japanese customers, while also attending to inquiries from non-Japanese users when necessary.

Key responsibilities included verifying product availability and accuracy, communicating directly with tour operators to resolve operational issues, and handling various customer inquiries related to bookings, cancellations, and refunds. I ensured a high level of customer satisfaction by delivering timely and accurate responses, adhering to service quality standards, and maintaining clear and professional communication at all times.

• In my role as Executive Secretary, I have been involved in a wide range of assistant duties, including scheduling management, hotel reservations, visitor reception, setting up lunch meetings, handling visitors from overseas, arranging business trips, providing assistance to departments, performing accounting-related tasks, arranging visas, assisting with office layout, and sorting mail, among other responsibilities.
• Manage the Executive team's schedules, including arranging meetings, appointments, and travel plans.
• Prepare and organize documents, reports, and presentations for internal and external meetings.
• Coordinate and facilitate communication between the Executive team and internal/external stakeholders.
• Handle incoming calls, emails, and correspondence, and respond or redirect as necessary.
• Maintain confidentiality and handle sensitive information with discretion.
• Assist with special projects and initiatives as assigned by the Executive team.
• Perform general office duties, such as filing, photocopying, and maintaining office supplies.

• Handled various inquiries from customers regarding rental office leases, including explaining lease plans, escalating inquiries to the responsible sales team, and addressing various phone inquiries.
• Involved in inputting inquiry details, daily data entry and creation, and handling initial customer complaints.
• Greet and welcome members and guests with a friendly and professional demeanor.
• Manage front desk operations, including handling incoming calls, emails, and inquiries.
• Assist with member check-ins, visitor registration, and issuing access cards.
• Provide information about WeWork services, amenities, and events.
• Maintain cleanliness and organization of the reception area and communal spaces.
• Coordinate with other departments to address member needs and resolve issues promptly.

• As an assistant in the department related to chemical plant manufacturing, I was involved in preparing estimates, drafting contracts, communicating with overseas clients, arranging meetings, and providing assistance with translations.
• Coordinate sales activities and support the overseas sales team.
• Communicate with clients to understand their needs and provide appropriate solutions.
• Prepare and process sales orders, quotations, and invoices accurately and timely.
• Assist in the development of sales strategies and plans to achieve targets.
• Maintain and update sales and customer databases.
• Handle inquiries and resolve any customer issues or complaints promptly.
• Coordinate logistics and shipping arrangements for international orders.
• Collaborate with internal teams such as logistics, finance, and marketing to ensure seamless operations.
• Provide administrative support to the sales team as needed.
• Stay updated on industry trends, market conditions, and competitors' activities.

• As a Human Resources Recruitment Assistant at a language school, I was involved in screening resumes of applicants, correspondence with applicants, scheduling interviews, greeting visitors, facilitating recruitment interviews, assisting in seminars, handling phone calls, and creating data.
• Notice: short-term nature of this position and the spread of COVID-19, my contract expired.
• Assist with recruitment processes, including job postings, screening resumes, and scheduling interviews.
• Coordinate new hire onboarding, including preparing documents, conducting orientation sessions, and assisting with administrative tasks.
• Maintain employee records and databases, ensuring accuracy and confidentiality.
• Assist with HR-related inquiries and provide support to employees on various HR-related matters.
• Assist with payroll processing and benefits administration.
• Support HR projects and initiatives as needed.

• Worked as a freelance massage therapist both domestically and internationally. Concurrently, worked as a buyer, sourcing products from the US and Canada.
• Provide professional massage therapy services to clients.
• Assess clients' needs and recommend appropriate massage techniques.
• Maintain cleanliness and hygiene in the massage area.
• Keep accurate records of client treatments and preferences.
• Source and purchase high-quality massage oils, lotions, and other products.
• Research and identify new products and suppliers in Japan and overseas.
• Negotiate with suppliers to secure the best prices and terms.
• Coordinate with shipping and logistics providers to ensure timely delivery of products.
• Monitor inventory levels and reorder supplies as needed.
• Stay updated on industry trends and developments in massage therapy and product sourcing.

• As an receptionist and Secretary for lease Office, handling the role as follows.
• Welcomed clients upon their arrival at the rental service office.
• Answered all incoming telephone calls promptly and professionally.
• Managed day-to-day accounting activities and tracked expenses for tenants.
• Organized ID and security cards for efficient access control.
• Handled the organization, scheduling, and booking of all business trips and both internal and external meetings for tenants.

• As a company receptionist, I was involved in various tasks including welcoming visitors, managing conference room reservations, processing invoices, overseeing visitor card administration, assisting with mailroom duties, and handling various telephone inquiries.
• Greet and welcome visitors and clients with a professional and friendly demeanor.
• Manage the front desk by answering and directing phone calls, taking messages, and handling inquiries.
• Maintain the reception area, ensuring it is clean, organized, and presentable.
• Coordinate and schedule appointments and meetings for staff.
• Receive and distribute mail, packages, and other deliveries.
• Assist with administrative tasks such as data entry, filing, and maintaining office supplies.
• Support the HR and administrative teams with various projects and tasks as needed.
• Ensure compliance with security procedures and protocols.
• Handle any other duties as assigned by management.

• Assistant and Japan Representative at a UK-based direct marketing company's Sales & Marketing Department. I handled research, quotation preparation, and provided support to the president and DM secretary.
• Due to the Visa situation i was not able to work more than 3months.
• Provide administrative support to the management team.
• Act as a liaison between the company and clients in Japan.
• Coordinate logistics operations with Japanese partners and clients.
• Assist in the development and implementation of marketing strategies for the Japanese market.
• Handle inquiries and resolve issues from Japanese clients.
• Conduct market research and analysis to identify business opportunities in Japan.
• Represent the company at meetings, conferences, and events in Japan.
• Collaborate with internal teams to ensure efficient communication and workflow between Hong Kong and Japan.
• Assist in the preparation of reports, presentations, and documents for Japanese clients and stakeholders.
• Stay updated on industry trends and regulations in Japan.

• As a Data analyst, i handled Maintaining and managing product details for the Online shop including; product name, price, pictures and uploaded on site.
• Controlling and managing the Online shop for mobile phone accessories. Due to the Visa situation i was not able to work more than 3months.
• Collect, clean, and analyze large datasets to support business decision-making processes.
• Develop and maintain dashboards and reports to track key performance indicators (KPIs).
• Conduct data mining and statistical analysis to identify trends, patterns, and insights.
• Collaborate with cross-functional teams to understand business needs and provide data-driven solutions.
• Implement data models and algorithms to optimize operations and improve efficiency.
• Present findings and recommendations to senior management in a clear and concise manner.
• Ensure data integrity and security by following best practices and company policies.

• As a receptionist, i handled answering all telephone calls and arranging appointments with both English and Japanese speaking clients and Acting as a translator between English speaking clients, staff and the Japanese hair stylist.
• Greet and welcome visitors, clients, and employees with a warm and professional attitude.
• Answer and direct phone calls to the appropriate departments and personnel.
• Maintain a tidy and presentable reception area.
• Handle incoming and outgoing mail and deliveries.
• Schedule and coordinate meetings, appointments, and conference room bookings.
• Assist with administrative tasks such as data entry, filing, and managing office supplies.
• Provide general information about the company and its services to visitors and callers.
• Ensure all visitor requirements are met, including security protocols and visitor badges.
• Support other departments with various tasks as needed.

• As a secretary and assistant, I was involved in schedule management, assisting with seminars, arranging business trips, and processing invoices.
• Provide administrative support to executives, including managing schedules, organizing meetings, and handling correspondence.
• Prepare and edit documents, reports, and presentations.
• Coordinate travel arrangements, including booking flights, hotels, and transportation.
• Manage incoming and outgoing communications, including phone calls, emails, and mail.
• Maintain filing systems and ensure document organization and confidentiality.
• Assist in planning and organizing company events and meetings.
• Conduct research and compile data as needed for reports and presentations.
• Handle office supplies inventory and place orders when necessary.
• Perform other administrative tasks as required by the executives.

• As an Order Processor and sales assistant, I handled Taking order from clients and processing order to the factory, Mainly In charge of US, UK, Singapore area, Making invoices, distributed quotation to the clients and Advising clients on shipping procedures.
• Process sales orders accurately and efficiently.
• Coordinate with the sales team to ensure timely order fulfillment.
• Communicate with customers to confirm order details and delivery schedules.
• Manage and update customer information in the database.
• Assist in preparing sales reports and documentation.
• Handle customer inquiries and provide support as needed.
• Collaborate with other departments to resolve any order-related issues.
• Ensure compliance with company policies and procedures.

• As a customer operator i handled application for a credit card, Inform customer of their application result, handling the customer's inquiries
• Note; Company was existence until 1st of July 2011
• Handle incoming calls and customer inquiries promptly and professionally.
• Assist customers with transactions, account inquiries, and other related services.
• Maintain accurate and detailed records of customer interactions and transactions.
• Resolve customer issues efficiently and escalate unresolved issues to the appropriate department.
• Provide information about products and services to customers.
• Collaborate with team members to improve overall customer satisfaction.
• Follow company policies and procedures to ensure compliance and security.
• Participate in training sessions to stay updated on product knowledge and company policies.