Kanishka Reddy
Santhiran
Shah Alam, Selangor
Summary
Professional in operational management with track record of driving efficient processes and optimizing performance. Adept at implementing strategies that align with organizational goals and fostering collaborative work environments. Known for adaptability and reliability in dynamic settings, ensuring seamless team operations and goal achievement.
Overview
7
7
years of professional experience
4
4
Languages
Work History
Passenger Relations Officer - Lounges
Accor
03.2025 - Current
- Greet and assist passengers upon entry to the lounge, verifying eligibility and access.
- Provide information on lounge services, flight updates, and general airport navigation.
- Handle passenger inquiries, complaints, and special requests with professionalism and discretion.
- Coordinate with airline staff, ground handlers, and service teams to ensure seamless lounge operations.
- Support premium passengers with boarding announcements and assist with priority boarding arrangements.
- Monitor lounge conditions (cleanliness, food/beverage availability, seating) and report any issues to relevant teams.
- Assist VIPs, frequent flyers, and loyalty members with personalized services.
- Uphold company standards and brand image through professional appearance and behavior.
Content Moderator
TaskUs
12.2024 - 03.2025
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content.
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
- Collaborated with cross-functional teams to develop comprehensive content guidelines and policies.
- Proactively identified areas requiring policy updates or clarifications, reducing the occurrence of inconsistencies in content moderation decisions.
- Supported user satisfaction through prompt resolution of reported concerns regarding offensive or inappropriate material.
- Stay updated with client policies, procedures, and industry best practices.
- Participate in regular training sessions to stay informed of policy updates.
Team Lead Content Moderator
Teleperformance Malaysia KCP Sdn Bhd
10.2022 - 08.2024
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decision-making.
- Developed effective improvement plans in alignment with goals and specifications.
- Educated staff on organizational mission and goals to help employees achieve success.
- Drove accuracy of content through careful proofreading and fact-checking.
- Suggested improvements to content to enhance quality and accuracy.
Retail Assistant (Part-time)
Parkson Sunway Pyramid
08.2022 - 10.2022
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Resolved customer complaints professionally, maintaining a positive brand image.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Managed inventory with accuracy, ensuring optimal product levels and minimizing stock discrepancies.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.
- Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
American Airlines Chat Agent
IGT Solutions
03.2022 - 08.2022
- Assist customers via live chat with flight bookings, schedule changes, cancellations, and travel inquiries.
- Provide accurate and efficient responses to customer concerns, including delays, refunds, and loyalty program questions.
- Navigate multiple systems to gather and input customer data while maintaining conversational engagement.
- Promote American Airlines products and services when appropriate.
- Escalate complex issues to appropriate departments or supervisors when necessary.
- Meet performance targets including response time, customer satisfaction, and resolution metrics.
Cabin Crew Member
Capital A
07.2019 - 03.2022
- Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Supported smooth meal service operations by accurately taking orders from passengers, serving meals efficiently while accommodating dietary restrictions or allergies upon request.
- Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
- Reviewed, handled, assembled and removed passenger cabin furnishings to check cleaning quality.
- Ensured safety and comfort of customers onboard aircraft.
- Answered passenger questions and provided solutions to issues arising during flights.
HR Advisor Tier 1
AIG Shared Services
12.2017 - 06.2019
- Reviewed human resources paperwork for accuracy and completeness.
- Structured compensation and benefits according to market conditions and budget demands.
- Administered benefits enrollment process, ensuring accurate records were maintained for all eligible employees while educating staff members about their options.
- Provided guidance to managers on employee development, performance management, and corrective action processes, ensuring consistency across the organization.
- Enhanced employee satisfaction by implementing targeted training programs and professional development opportunities.
- Implemented succession planning strategies to identify high-potential employees and prepare them for future leadership roles.
- Developed comprehensive job descriptions to attract qualified candidates and ensure role clarity within the organization.
Education
Bachelor of Business Management (Hons) -
Segi University
Kota Damansara, Selangor 07.2015 - 8 2017
Diploma of Business Management - undefined
Segi University
Kota Damansara, Selangor 05.2012 - 7 2015
Skills
- MS Windows
- Microsoft Office
- Problem Solving
- Work Coordination
- Adaptability
- Quick Learner
- Team Collaboration
- Leadership
- Idea Sharing
- Time Management
- Strategic planning
References
AAPC Singapore Pte. Ltd.
Justin Chua
justin.chua@accor.com
+65 8686 3825
TaskUs
Bayu Aji
bayuajiprayogo7@gmail.com
+60 17-317 6107
Teleperformace
Alex Daniel Krishnan
alexdaniel.krishnan@teleperformance-my.com
+60132132759
Timeline
Passenger Relations Officer - Lounges
Accor
03.2025 - Current
Content Moderator
TaskUs
12.2024 - 03.2025
Team Lead Content Moderator
Teleperformance Malaysia KCP Sdn Bhd
10.2022 - 08.2024
Retail Assistant (Part-time)
Parkson Sunway Pyramid
08.2022 - 10.2022
American Airlines Chat Agent
IGT Solutions
03.2022 - 08.2022
Cabin Crew Member
Capital A
07.2019 - 03.2022
HR Advisor Tier 1
AIG Shared Services
12.2017 - 06.2019
Bachelor of Business Management (Hons) -
Segi University
07.2015 - 8 2017
Diploma of Business Management - undefined
Segi University
05.2012 - 7 2015
Similar Profiles
Chloe RichardsonChloe Richardson
Multi-Hotel Group Reservations Executive at AccorMulti-Hotel Group Reservations Executive at Accor
John PalacioJohn Palacio
Dinner Server/Food Runner at AccorDinner Server/Food Runner at Accor
Marie-Noelle CURIEMarie-Noelle CURIE
Senior Manager Strategic Project at AccorSenior Manager Strategic Project at Accor
Shu Hui YongShu Hui Yong
SR Financial Executive at Public Bank BerhadSR Financial Executive at Public Bank Berhad
Haroon AndeshwarHaroon Andeshwar
Intern at Geohan Constraction CompanyIntern at Geohan Constraction Company