Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Kang Shen Chng

Kang Shen Chng

Sheffield

Summary

I am a mathematics graduate with innate passion in solving complex equations.

I love all things filmed and led the university's film society whilst reviving their profitability and social club status.


Overview

4
4
years of professional experience
9
9
years of post-secondary education
4
4
Languages

Work History

Customer Service Advisor

First Customer Contact Ltd
Sheffield
05.2022 - 01.2023
  • Helped 40+ customers per day with assisted travel, ticket sales, complaints and refund claims.
  • Received avg.100% CSAT score per month and exceeded 200% efficiency target on consistent basis.
  • Maintained 3 minute call time by using strong listening, consultative and problem-solving abilities.

Community Cinema Chair

FLIX Loughborough Student-Run Cinema Society
Loughborough
10.2018 - 09.2021
  • Started with just 2 committee members and did everything from liaising with film distributors to performing box office and screening duties.
  • Managed annual budgets, tracking expenses and created finance reports as treasurer in 2019.
  • Oversaw marketing campaigns, learned and taught members how to operate film equipment.

Education

Bachelor of Science - Mathematics

Loughborough University
Loughborough, Leicestershire, United Kingdom
10.2018 - 09.2021

Cambridge International A Levels -

UOW Malaysia KDU Penang University College
Penang, Malaysia
01.2017 - 06.2018

High School Diploma -

Chung Ling High School
Penang, Malaysia
01.2012 - 09.2016

Skills

Report preparation

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Accomplishments

  • Completed maths report on How to Communicate Quantitative Uncertainty to a Lay Audience
  • National Mathematics Olympiad Malaysia honorary award
  • Malaysian National Chemistry Quiz distinction award


Timeline

Customer Service Advisor

First Customer Contact Ltd
05.2022 - 01.2023

Community Cinema Chair

FLIX Loughborough Student-Run Cinema Society
10.2018 - 09.2021

Bachelor of Science - Mathematics

Loughborough University
10.2018 - 09.2021

Cambridge International A Levels -

UOW Malaysia KDU Penang University College
01.2017 - 06.2018

High School Diploma -

Chung Ling High School
01.2012 - 09.2016

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Kang Shen Chng