Kang Shen Chng
Sheffield
Summary
I am a mathematics graduate with innate passion in solving complex equations.
I love all things filmed and led the university's film society whilst reviving their profitability and social club status.
Overview
4
4
years of professional experience
9
9
years of post-secondary education
4
4
Languages
Work History
Customer Service Advisor
First Customer Contact Ltd
Sheffield
05.2022 - 01.2023
- Helped 40+ customers per day with assisted travel, ticket sales, complaints and refund claims.
- Received avg.100% CSAT score per month and exceeded 200% efficiency target on consistent basis.
- Maintained 3 minute call time by using strong listening, consultative and problem-solving abilities.
Community Cinema Chair
FLIX Loughborough Student-Run Cinema Society
Loughborough
10.2018 - 09.2021
- Started with just 2 committee members and did everything from liaising with film distributors to performing box office and screening duties.
- Managed annual budgets, tracking expenses and created finance reports as treasurer in 2019.
- Oversaw marketing campaigns, learned and taught members how to operate film equipment.
Education
Bachelor of Science - Mathematics
Loughborough University
Loughborough, Leicestershire, United Kingdom 10.2018 - 09.2021
Cambridge International A Levels -
UOW Malaysia KDU Penang University College
Penang, Malaysia 01.2017 - 06.2018
High School Diploma -
Chung Ling High School
Penang, Malaysia 01.2012 - 09.2016
Skills
Report preparation
Accomplishments
- Completed maths report on How to Communicate Quantitative Uncertainty to a Lay Audience
- National Mathematics Olympiad Malaysia honorary award
- Malaysian National Chemistry Quiz distinction award
Timeline
Customer Service Advisor
First Customer Contact Ltd
05.2022 - 01.2023
Community Cinema Chair
FLIX Loughborough Student-Run Cinema Society
10.2018 - 09.2021
Bachelor of Science - Mathematics
Loughborough University
10.2018 - 09.2021
Cambridge International A Levels -
UOW Malaysia KDU Penang University College
01.2017 - 06.2018
High School Diploma -
Chung Ling High School
01.2012 - 09.2016