Kanesh Letchumanan
Lead Client Services Executive
Balik Pulau, Penang
Summary
Professional summary
Knowledgeable and dedicated customer service professional with extensive experience in packaging and pre-press industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Specialize in quality, speed and process optimization. Familiar with project management through work experience since 2017, being assigned to significant accounts and projects with leading brands in a global scale.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Lead Client Services Executive
SGK
01.2020 - Current
- Managed projects using the artwork change management system, ensuring accuracy and a 'right the first time' approach
- Acted as the main contact for production artists, clients, supply chain, manufacturing sites, and printers, providing timely responses to inquiries
- Translated client requests into clear instructions for the production team and addressed escalated issues to ensure resolutions and client satisfaction
- Develop Project Timeline for current and upcoming projects to ensure a smooth project management.
Senior Front Office Assistant
G-Inn Hotel
03.2017 - 12.2019
- Manage guest registration, room assignments, and special requests while handling complaints and ensuring a seamless stay
- Coordinate reservations, room blocks, and updates with housekeeping, including checkouts, early check-ins, and special requests
- Oversee key storage, safe deposit access, and liaise with OTA partners on room allotments and rates
- Promote hotel services through upselling, handle payments, perform cashiering tasks, and create booking quotations
- Maintain professional communication, assist with breakfast services, process OTA account claims, and support housekeeping and night audit operations as needed
Maintenance Technician (Level 2)
Kyocera AVX Components Sdn. Bhd
10.2016 - 03.2017
- Carry out diverse tasks to install, maintain, and repair production machines and facility equipment
- Handle emergency repairs during production and scheduled maintenance during downtime
- Perform basic machinist duties and apply mechanical skills in electrical, pneumatic, hydraulic troubleshooting, and equipment repairs
- Conduct preventive maintenance, plumbing, and carpentry tasks
Education
High School Diploma -
Han Chiang College
George Town, Penang, Malaysia 04.2015 - 01.2016
Certificate - Sijil Kemahiran Malaysia (Juruteknik Kenderaan Motor) Level (1-3)
Han Chiang College
01.2013 - 01.2015
Bachelor of Arts - Business Management
Wawasan Open University
George Town, Penang, Malaysia 04.2001 -
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Communication skills
- Time management skills
- Customer Service Orientation
- Problem-solving skills
- SAP system
- Exceptional communication
Awards
- MAD (Made a Difference) Award, SGK, 07/01/23
- MAD (Made a Difference) Award, SGK, 05/01/24
Timeline
Lead Client Services Executive
SGK
01.2020 - Current
Senior Front Office Assistant
G-Inn Hotel
03.2017 - 12.2019
Maintenance Technician (Level 2)
Kyocera AVX Components Sdn. Bhd
10.2016 - 03.2017
High School Diploma -
Han Chiang College
04.2015 - 01.2016
Certificate - Sijil Kemahiran Malaysia (Juruteknik Kenderaan Motor) Level (1-3)
Han Chiang College
01.2013 - 01.2015
Bachelor of Arts - Business Management
Wawasan Open University
04.2001 -
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