Kanchana Sinnadurai
Clerk Admin Warehouse
Shah Alam
Work Preference
Summary
Motivated and adaptable professional with a Diploma in Hospitality and Tourism Management, offering strong expertise in customer service, operations coordination, and administrative support. Proven ability to manage documentation, track processes, and enhance efficiency in fast-paced environments. Detail-oriented and solution-focused, thriving in collaborative settings to deliver exceptional service and achieve operational objectives. Committed to leveraging organizational, communication, and problem-solving skills to make a meaningful contribution in logistics, customer service, or administrative roles.
Overview
3
3
Languages
8
8
years of professional experience
Work History
Logistics Administrative Clerk
CEVA Logistics
02.2024 - Current
- Generate and print outbound picking and packing lists
- Prepare shipping labels and carrier documentation
- Verify load accuracy against shipping documents before dispatch
- Perform system updates to confirm shipment status (picked, packed, shipped)
- Track outbound shipments and proactively report delays or delivery issues
- Assist in resolving discrepancies such as short shipments, damaged goods, or incorrect orders
- Coordinate returns parcel when required
Customer Service Coordinator
DB Schenker
07.2022 - 02.2024
- Prepare and verify shipping documentation (e.g. AWB , invoices)
- Track and trace shipments to ensure on-time delivery
- Resolve service issues, delays or discrepancies proactively
- Maintain accurate records in transportation management systems
- Communicate with carriers, warehouses, and internal departments
- Support billing processes and ensure accurate invoicing
Senior Outbound Admin
Ceva Logistics Sdn Bhd
08.2019 - 07.2022
- Oversee daily outbound order processing and shipment scheduling of MY & SG division
- Coordinate order release and wave planning with warehouse supervisors
- Ensure accurate generation of pick lists, packing lists, and shipping labels
- Verify shipment documentation before dispatch (DO, invoice, PO)
- Confirm system updates for picked, packed, and shipped orders in WMS
- Track outbound shipments and proactively resolve delivery issues
Senior Airline Operator
GD Express Sdn Bhd (HQ)
12.2018 - 07.2019
- Manage daily airline bookings and cargo space allocation of East MY
- Prepare and verify Air Waybills (AWB), manifests, and shipping documentation
- Prepare daily and weekly operational reports
- Investigate and resolve operational discrepancies
- Maintain accurate system updates for shipment status tracking
- Coordinate flight schedules, uplift planning, and load optimization
- Ensure timely cargo handover and acceptance
Telesales Agent
Measat Broadcast Network Systems Sdn Bhd (ASTRO)
02.2018 - 11.2018
- Conduct outbound calls to prospective and existing customers
- Promote ASTRO packages, add-on channels, broadband, and value-added services
- Upsell and cross-sell products based on customer needs
- Achieve daily, weekly, and monthly sales targets
- Follow up on sales leads and customer inquiries
- Process orders, service upgrades, and subscription changes
Education
Sijil Pelajaran Malaysia (SPM) - Arts Streams
Sekolah Menengah Kebangsaan Seksyen 24 (1)
Shah Alam10-2012
Diploma - Hospitality And Tourism Management
Management And Science University
Shah Alam, Selangor, Malaysia03-2017
Skills
Proficient with Ms Office (Words, Excel, & PowerPoint), Internet and Windows
5 Years’ experience with LX One, SAP & WMS system
Documentation control
Returns processing
Customer service
Supply chain coordination
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Capabilities
- Administrative & Documentation Skills: Proficient in managing records, preparing reports, and ensuring compliance with procedures.
- Adaptability & Learning Agility: Quickly learns new systems, processes, and roles; able to adapt to changing work environments.
- Customer Service & Communication: Skilled at delivering excellent service, handling inquiries, and building positive client relationships.
Timeline
Logistics Administrative Clerk
CEVA Logistics
02.2024 - Current
Customer Service Coordinator
DB Schenker
07.2022 - 02.2024
Senior Outbound Admin
Ceva Logistics Sdn Bhd
08.2019 - 07.2022
Senior Airline Operator
GD Express Sdn Bhd (HQ)
12.2018 - 07.2019
Telesales Agent
Measat Broadcast Network Systems Sdn Bhd (ASTRO)
02.2018 - 11.2018
Sijil Pelajaran Malaysia (SPM) - Arts Streams
Sekolah Menengah Kebangsaan Seksyen 24 (1)
Diploma - Hospitality And Tourism Management
Management And Science University