Kanchana Sinnadurai
Clerk Admin Warehouse
Shah Alam
Work Preference
Summary
Motivated and adaptable professional with a Diploma in Hospitality and Tourism Management, offering strong expertise in customer service, operations coordination, and administrative support. Proven ability to manage documentation, track processes, and enhance efficiency in fast-paced environments. Detail-oriented and solution-focused, thriving in collaborative settings to deliver exceptional service and achieve operational objectives. Committed to leveraging organizational, communication, and problem-solving skills to make a meaningful contribution in logistics, customer service, or administrative roles.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Logistics Administrative Clerk
CEVA Logistics
02.2024 - Current
- Generate and print outbound picking and packing lists
- Prepare shipping labels and carrier documentation
- Verify load accuracy against shipping documents before dispatch
- Perform system updates to confirm shipment status (picked, packed, shipped)
- Track outbound shipments and proactively report delays or delivery issues
- Assist in resolving discrepancies such as short shipments, damaged goods, or incorrect orders
- Coordinate returns parcel when required
Customer Service Coordinator
DB Schenker
07.2022 - 02.2024
- Prepare and verify shipping documentation (e.g. AWB , invoices)
- Track and trace shipments to ensure on-time delivery
- Resolve service issues, delays or discrepancies proactively
- Maintain accurate records in transportation management systems
- Communicate with carriers, warehouses, and internal departments
- Support billing processes and ensure accurate invoicing
Senior Outbound Admin
Ceva Logistics Sdn Bhd
08.2019 - 07.2022
- Oversee daily outbound order processing and shipment scheduling of MY & SG division
- Coordinate order release and wave planning with warehouse supervisors
- Ensure accurate generation of pick lists, packing lists, and shipping labels
- Verify shipment documentation before dispatch (DO, invoice, PO)
- Confirm system updates for picked, packed, and shipped orders in WMS
- Track outbound shipments and proactively resolve delivery issues
Senior Airline Operator
GD Express Sdn Bhd (HQ)
12.2018 - 07.2019
- Manage daily airline bookings and cargo space allocation of East MY
- Prepare and verify Air Waybills (AWB), manifests, and shipping documentation
- Prepare daily and weekly operational reports
- Investigate and resolve operational discrepancies
- Maintain accurate system updates for shipment status tracking
- Coordinate flight schedules, uplift planning, and load optimization
- Ensure timely cargo handover and acceptance
Telesales Agent
Measat Broadcast Network Systems Sdn Bhd (ASTRO)
02.2018 - 11.2018
- Conduct outbound calls to prospective and existing customers
- Promote ASTRO packages, add-on channels, broadband, and value-added services
- Upsell and cross-sell products based on customer needs
- Achieve daily, weekly, and monthly sales targets
- Follow up on sales leads and customer inquiries
- Process orders, service upgrades, and subscription changes
Education
Sijil Pelajaran Malaysia (SPM) - Arts Streams
Sekolah Menengah Kebangsaan Seksyen 24 (1)
Shah Alam10-2012
Diploma - Hospitality And Tourism Management
Management And Science University
Shah Alam, Selangor, Malaysia03-2017
Skills
Proficient with Ms Office (Words, Excel, & PowerPoint), Internet and Windows
5 Years’ experience with LX One, SAP & WMS system
Documentation control
Returns processing
Customer service
Supply chain coordination
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Timeline
Logistics Administrative Clerk
CEVA Logistics
02.2024 - Current
Customer Service Coordinator
DB Schenker
07.2022 - 02.2024
Senior Outbound Admin
Ceva Logistics Sdn Bhd
08.2019 - 07.2022
Senior Airline Operator
GD Express Sdn Bhd (HQ)
12.2018 - 07.2019
Telesales Agent
Measat Broadcast Network Systems Sdn Bhd (ASTRO)
02.2018 - 11.2018
Sijil Pelajaran Malaysia (SPM) - Arts Streams
Sekolah Menengah Kebangsaan Seksyen 24 (1)
Diploma - Hospitality And Tourism Management
Management And Science University
Capabilities
- Administrative & Documentation Skills: Proficient in managing records, preparing reports, and ensuring compliance with procedures.
- Adaptability & Learning Agility: Quickly learns new systems, processes, and roles; able to adapt to changing work environments.
- Customer Service & Communication: Skilled at delivering excellent service, handling inquiries, and building positive client relationships.