Kanchana Santrapose
Johor
Overview
16
16
years of professional experience
1
1
Certification
Work History
Senior Executive General Insurance
UOB Group
01.2025 - Current
- Boosted operational efficiency through implementation of lean principles, resulting in reduced waste and improved production timelines.
- Streamlined operations for increased efficiency by identifying bottlenecks in sales processes and implementing targeted solutions.
- Cultivated a culture of continuous improvement by promoting open communication channels for feedback from all levels within the organization.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Campaign Executive
AIG Asia Pacific Pte Ltd
08.2022 - 10.2024
- Trained junior team members in best practices for campaign management, contributing to overall team success.
- Contributed to increased sales figures by executing effective promotional campaigns across multiple channels.
- Managed campaigns for various clients that consistently exceeded sales goals.
Personal Banker
RHB Bank
06.2021 - 07.2022
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Promoted financial products by maintaining excellent service offering knowledge.
Campaign Executives
AIG Asia Pacific Insurance Pte Ltd
01.2018 - 04.2021
- Handle outbound calls and sell insurance coverage to singapore based customer
- Achieve monthly target and KPI
- Sell Personal Accident Plan & Hospital Income Coverage
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
Financial Executive
RHB BANK
01.2014 - 12.2017
- Created and managed financial models to evaluate corporate investments and acquisitions.
- Conducted financial due diligence on potential investments and acquisitions.
- Established strong relationships with banking partners, negotiating favorable financing terms to support business expansion initiatives.
Personal Banker
United Overseas Bank
01.2012 - 12.2013
- Providing a number of services to customers ranging from important advice about their accounts to dealing with a range of complaints; to listening, assessing and solving issues relating to banking, loans, unit trust, insurance, Deposits, credit card and other retail banking products to existing or potential customers
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Promoted financial products by maintaining excellent service offering knowledge.
- Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
- Cross-sold bank products and services to meet customer needs and provide options.
- Enhanced client investment portfolios with personalized financial advice and product recommendations.
Telemarketing Executives
Acclaim Marketing Group
01.2009 - 08.2012
- Made average of number outbound and inbound calls per day.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Collaborated with marketing teams to develop and execute promotional strategies.
- Provided information about available products and services, membership details, and purchase advantages.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
Education
Master Of Professional Studies - Business Administration
University Technology Malaysia
10.2025
Diploma - Human Resource
University Malaysia Pahang
Pahang01.2024
Primary/Secondary School/SPM - Sciences
Sultan Ibrahim Girls School
01.2006
Skills
- Intermediate Microsoft Word
- Advanced Microsoft Excel
- Advanced Microsoft Power
- Mail handling
- Human resources management
- Organizational development
- Business administration
- Active listening
- Relationship building
- Professional and courteous
- Good judgment
- Staff training
- Staff development
- Team development
- Goal setting
- Performance tracking and evaluation
Languages
English
Bilingual or Proficient (C2)
Bahasa Malaysia
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Personal Information
- DOB: 05 June 1989
- Gender: Female
- Nationality: Malaysia
- Marital Status : Married
- Kids : None
Certification
- Data Analytics Boothcamp
- Certificate Examination in Investment-Linked Life Insurance (CEILI)
- Pre-contract Examination (PCE)
Timeline
Senior Executive General Insurance
UOB Group
01.2025 - Current
Campaign Executive
AIG Asia Pacific Pte Ltd
08.2022 - 10.2024
Personal Banker
RHB Bank
06.2021 - 07.2022
Campaign Executives
AIG Asia Pacific Insurance Pte Ltd
01.2018 - 04.2021
Financial Executive
RHB BANK
01.2014 - 12.2017
Personal Banker
United Overseas Bank
01.2012 - 12.2013
Telemarketing Executives
Acclaim Marketing Group
01.2009 - 08.2012
Primary/Secondary School/SPM - Sciences
Sultan Ibrahim Girls School
Master Of Professional Studies - Business Administration
University Technology Malaysia
Diploma - Human Resource
University Malaysia Pahang
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