Summary

Overview

Work History

Education

Skills

Timeline

Kamlesh kumar

SIRSA

Summary

Passionate content moderator with almost 7 experience in the social media and customer service industries. Proven track record of efficiently handling high-volume global and domestic content while maintaining a positive customer experience. Skilled at quickly identifying and resolving issues.

Overview

years of professional experience

Work History

Senior Content Moderator

Accenture

Petaling Jaya Malaysia

04.2025 - Current

Working at Accenture as a Senior Content Ads Moderator.
Reviewing audio, video, text, and image content across 17 queues simultaneously.
Handling sensitive Middle East cases with accuracy, compliance, and cultural awareness.
Created and implemented iTrend tasks to reduce repetitive sensitive reviews and optimize workflows.
Preparing and sharing hourly performance reports with the team for progress tracking.
Skilled in policy enforcement, risk assessment, and decision-making on high-risk content.
Strong ability in identifying harmful, misleading, and policy-violating content.
Experienced in escalating critical cases to relevant teams for further action.
Proficient in quality audits, queue management, and productivity improvement.
Adept at working in fast-paced, high-volume environments with strict deadlines.
Strong communication skills for collaboration with global teams and stakeholders.

Content Reviewer

Bytedance

Gurgaon (India)

12.2019 - 03.2025

The main responsibility is to review the Video/ image/audio/text/gif/live streaming content (User Generated Video Content) uploaded by users for Content platforms
Responsible for the content safety of short video products, ensuring their legal compliance
Coordinating with the departments to deal with Content violating guidelines and community regulations
Responsible for developing, implementing, and improving Community Content Security Standard and Content Management System
Review Global content - Ensure content marked with accurate tags & identify content with incorrect category
Providing assistance to my colleagues when needed
Analyzing and examining the content uploaded by the creators and giving final go ahead for getting published on the platform
Responsible for monitoring Content Moderation (Lifestyle, beauty and Entertainment)
Content Strategy and Operational Research and Development
Trust and Safety Operations
To ensure maximum quality I have supported to setup feedback system with Internal and External

Customer Service Representative

Kochar infotech Pvt Ltd

01.2019 - 11.2019

Their responsibility is to respond to Outgoing calls from our end to take their product feedback, answer questions and inquiries, troubleshoot problems, provide information and handle complaints regarding the organization's products or services etc

Chat Support Specialist

Foodpanda

Gurgaon, IN

12.2018 - 10.2019

Provided prompt and professional responses to customer inquiries via live chat, ensuring a positive user experience. Resolved issues efficiently by identifying problems, troubleshooting, and offering clear solutions. Managed multiple chat conversations simultaneously while maintaining high accuracy and attention to detail. Documented customer interactions and feedback to improve service processes and enhance customer satisfaction. Collaborated with internal teams to address escalated concerns and streamline support workflows.