Kamil Hadi
Service Desk Analyst
Dengkil
Success is walking from failure to failure with no loss of enthusiasm.
Winston Churchill
Summary
- Innovative Service Desk Analyst with more than 5 years of experience prioritizing customer satisfaction while delivering technical support. Proven success in providing network support, troubleshooting and maintenance to multiple workstations. A personable communicator skilled in resolving technical issues and providing user training.
- Expert at prioritizing multiple tasks while delivering high-quality technical support. Well-rounded system administrator with a strong interest in consistently learning new skills. Willing to travel to resolve technical support issues off-site.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
2
2
Language
Work History
Service Desk Analyst
CMG Online Sdn Bhd
01.2020 - 09.2025
- Manages support requests that come through a range of networks; email and phone calls. Responds to inquiries, evaluates and resolves issues relating to IT equipments and applications. Provides technical care for any aspect of the information systems unit, including system hardware, operating systems, applications and networks.
- Managed high-volume ticket queues efficiently, prioritizing urgent requests for prompt attention.
- Enhanced customer satisfaction by providing timely, accurate, and empathetic support.
- Reduced ticket resolution times with thorough troubleshooting and effective communication skills.
- Engaged in user support interactions via telephone and email platforms.
Account & Admin Clerk
Baker Hughes (M) Sdn Bhd
10.2017 - 02.2018
- Responsible in parts of the Value-Added Tax Return Process
Internship Student
Yusoff Suffian & Co
07.2014 - 09.2014
- Responsible to prepare tax computation for clients
Education
Bachelor in Accounting (Hons.) - Accounting
10.2018
- [3.49] GPA
Diploma in Accountancy - Accounting
2014
- [3.49] GPA
Skills
Communication
Remote Support Management
Logging Support Tickets
Technical Support
Onboarding
Technical Issues Analysis
Customer Support
Application Support
[Malay] Fluency
[English] Fluency
Bookkeeping
Auditing
Calculating Liabilities
Financial Reporting
Payroll Administration
Cash Flow Analysis
Superior Attention to Detail
Financial Statements Expertise
Financial Management
Customer Relationship Development
Account Reconciliation
Purchase Orders
Financial Records and Reporting
Accounts Payable
Data Entry
Accounts Receivable
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceFlexible work hoursHealthcare benefitsWork from home optionTimeline
Service Desk Analyst - CMG Online Sdn Bhd
01.2020 - 09.2025
Account & Admin Clerk - Baker Hughes (M) Sdn Bhd
10.2017 - 02.2018
Internship Student - Yusoff Suffian & Co
07.2014 - 09.2014
Universiti Kuala Lumpur Business School - Bachelor in Accounting (Hons.), Accounting
Mara Profesional College Beranang - Diploma in Accountancy, Accounting