Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Timeline
Kamil Hadi

Kamil Hadi

Service Desk Analyst
Dengkil
Success is walking from failure to failure with no loss of enthusiasm.
Winston Churchill

Summary

  • Innovative Service Desk Analyst with more than 5 years of experience prioritizing customer satisfaction while delivering technical support. Proven success in providing network support, troubleshooting and maintenance to multiple workstations. A personable communicator skilled in resolving technical issues and providing user training.
  • Expert at prioritizing multiple tasks while delivering high-quality technical support. Well-rounded system administrator with a strong interest in consistently learning new skills. Willing to travel to resolve technical support issues off-site.
  • Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

5
5
years of professional experience
2
2
Language

Work History

Service Desk Analyst

CMG Online Sdn Bhd
01.2020 - Current
  • Manages support requests that come through a range of networks; email and phone calls. Responds to inquiries, evaluates and resolves issues relating to IT equipments and applications. Provides technical care for any aspect of the information systems unit, including system hardware, operating systems, applications and networks.

Account & Admin Clerk

Baker Hughes (M) Sdn Bhd
10.2017 - 02.2018
  • Responsible in parts of the Value-Added Tax Return Process

Internship Student

Yusoff Suffian & Co
07.2014 - 09.2014
  • Responsible to prepare tax computation for clients

Education

Bachelor in Accounting (Hons.) - Accounting

Universiti Kuala Lumpur Business School
10.2018
  • [3.49] GPA

Diploma in Accountancy - Accounting

Mara Profesional College Beranang, Beranang, Selangor
2014
  • [3.49] GPA

Skills

Communicationundefined

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceFlexible work hoursHealthcare benefitsWork from home option

Timeline

Service Desk Analyst - CMG Online Sdn Bhd
01.2020 - Current
Account & Admin Clerk - Baker Hughes (M) Sdn Bhd
10.2017 - 02.2018
Internship Student - Yusoff Suffian & Co
07.2014 - 09.2014
Universiti Kuala Lumpur Business School - Bachelor in Accounting (Hons.), Accounting
Mara Profesional College Beranang - Diploma in Accountancy, Accounting

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Kamil HadiService Desk Analyst