Kamilah Abu Bakar
Store Manager
Cybersouth
Summary
Developed strong leadership, organizational, and customer service skills in fast-paced retail environment, seeking to transition into new field. Demonstrates expertise in team management and operational efficiency, with focus on achieving business objectives. Committed to leveraging these transferable skills to deliver results in new and dynamic role.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Store Manager
Calvin Klein
03.2023 - Current
- Oversee daily store operations, including opening/closing procedures, cash handling, and staff coordination.
- Manage and prepare employee work schedules to ensure adequate coverage and efficient workflow.
- Monitor store performance and KPIs, implementing strategies to meet or exceed sales targets.
- Ensure high levels of customer satisfaction through excellent service and efficient problem-solving.
- Coordinate with the visual merchandising team to maintain brand standards and effective product displays.
- Train, motivate, and supervise team members to maintain a positive and productive work environment.
- Act as liaison between store team and upper management to communicate goals, feedback, and operational needs.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
SUPERVISOR
COTTON ON
01.2019 - 01.2023
- Assist in on boarding and training of new employees in POS system, product knowledge, customer service, and sales.
- Work with management team in developing a staff incentive schemes to increase individual motivation and promote teamwork.
- Define, design and implement a creative visual merchandising strategy to lead customer through entire store.
- Supervise sales Key Performance Indicator (KPI) to achieve key business objectives and reaching targets.
Sales Associate
COTTON ON
01.2018 - 01.2019
- Maintained organized, presentable merchandise to drive continuous sales.
- Monitored sales transactions and ensured sales procedure were followed properly.
- Ensured stock management are well maintained to minimize out of stock and reduce shrinkage.
- Prepared daily work schedule and assigned tasks for 7 employees, scheduled deliveries and enforced company policies.
Education
SIJIL TINGGI PELAJARAN MALAYSIA -
SMK PUTRAJAYA PRESINT 5(1)
Putrajaya 01.2016 - 01.2017
Some College (No Degree) -
SMK PUTRAJAYA PRESINT 9(1)
01.2011 - 01.2015
Skills
- Operations management
- Cash-Handling Accuracy
- Customer Service Excellence
- Retail merchandising
- Retail sales techniques
- Team development
- Documentation and reporting
- Verbal and written communication
Timeline
Store Manager
Calvin Klein
03.2023 - Current
SUPERVISOR
COTTON ON
01.2019 - 01.2023
Sales Associate
COTTON ON
01.2018 - 01.2019
SIJIL TINGGI PELAJARAN MALAYSIA -
SMK PUTRAJAYA PRESINT 5(1)
01.2016 - 01.2017
Some College (No Degree) -
SMK PUTRAJAYA PRESINT 9(1)
01.2011 - 01.2015
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