Kamarulazhar Bin A. Razak
Revenue & Front Office Manager
Seri Kembangan
Summary
Room Division Manager with more than 22 years of experience. Proven abilities in project management and conflict resolution. Excellent communication skills. Seeking a challenging position in a company with opportunity for advancement. Productive Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records.
Overview
17
17
years of professional experience
Work History
REVENUE & FRONT OFFICE MANAGER
Trove Hotel Johor Bahru
2 2024 - Current
- Reported to General Manager
- Revenue & Yield Management
- Overseeing daily operation at Front Office Department.
ROOM DIVISION MANAGER
The Royal Widad Residence @ UTMKL (382 Units)
04.2018 - 04.2021
- Oversee Rooms Division daily operations including Department of Front Office, Concierge, Housekeeping, Security and Maintenance.
SPECIAL TASK
The Royal Widad Residence @ UTMKL
10.2018 - 01.2019
- Coordinate and monitor progress work at Tower 1 with contractor
- Preparing timelines for Tower 1 readiness
- Liaison person between contractor, hotel & UTMH.
- Improved team collaboration with regular communication and status updates, leading to increased productivity
FRONT OFFICE MANAGER CUM ACTING ROOM DIVISION MANAGER
The Royal Widad Residence @ UTMKL
10.2017 - 04.2018
- Oversee the installation of Property Management System InspiredHMS
- Organize training for Front Office & Housekeeping
- In charge of the Consignment Delivery from China
- Assist CEO to monitor Tower 4 readiness
- Project Management
- Pre-Opening Team Set Up 4 Star Hotel with Muslim Friendly Concept.
PMS SYSTEM CONSULTANT & TRAINER
E-Hors Technology (M) Sdn Bhd
05.2017 - 10.2017
- Managing the project, advising hotel management regarding changes in the SOP to get the best ROI from E-hors
- Report any dissatisfaction as well as wishes, suggestions, and requests from the existing users which lead to an improvement of the E-Hors suite of applications.
FRONT OFFICE MANAGER
TMR LC Sdn Bhd (1544 Rooms)
09.2016 - 04.2017
- Project Management
- Pre-Opening Team Set Up Petronas Camp Site (The Hive) In RAPID Pengerang
- Report to Director of Operations
- Preparing monthly Profit and Lost and as well as budgeting for the front office department
- Overseeing daily operation at Front Office Department
- To ensure any complaint from the guest will be entertained and fulfilled with what guests request
- To ensure good service will be provided to our guests.
FRONT OFFICE MANAGER
Ramada Plaza Hotel (382 Rooms)
03.2016 - 09.2016
- Report to Room Division Manager
- Preparing monthly Profit and Lost and as well as budgeting for the front office department
- Overseeing daily operation at Front Office Department
- Assisting the Sales Department in generating hotel revenue by targeting with walk-in the segment
- To ensure any complaint from the guest will be entertained and fulfilled with what guest request
- To ensure good service will be provided to our guests.
PMS SYSTEM IMPLEMENTATION & TRAINER
E-Hors Technology (M) Sdn Bhd
01.2015 - 02.2016
- Managing the project, advising hotel management regarding changes in the SOP to get the best ROI from E-Hors
- Report any dissatisfaction as well as wishes, suggestions, and requests from the existing users which lead to an improvement of the E-Hors suite of applications.
HOUSEKEEPING MANAGER & ACTING ROOM DIVISION MANAGER
Hotel Soleil (482 Rooms)
04.2014 - 12.2014
- Prepare the annual Housekeeping budget
- Plan, organize and supervise the cleaning, service standards, and maintenance through the Hotel
- Checks all rooms categories and VIP rooms
- Ensures the cleanliness orderliness of Public Areas
- Checks to ensure that duty rosters and leaves of all staff are properly planned and prepared
- Ensure that the department's operational budget is strictly adhered to
- Assists in planning, organizing, and conducting Housekeeping staff's training
- Evaluates staff performance and motivates them
- Ensures effective communication within the Department and other Departments.
FRONT OFFICE MANAGER
Radius International Hotel (482 Rooms)
06.2011 - 04.2014
- Report to General Manager
- Preparing monthly Profit and Lost and as well as budgeting for the front office department
- Overseeing daily operation at Front Office Department
- Assisting the Sales Department in generating hotel revenue by targeting with walk-in the segment
- To ensure any complaint from the guest will be entertained and fulfilled with what guest request
- To ensure good service will be provided to our guests.
FRONT OFFICE MANAGER
Pearl International Hotel (512 Rooms)
10.2007 - 05.2011
- Report to General Manager and responsible for matters of staffing and assisting Duty Manager
- Responsible for conducting training for Front Office associates
- Preparing monthly duty roster for duty manager and operation staff
- Overseeing daily operation duty at the front office
- Responsible to entertain the group organizer for Resort Inspection
- To ensure the facilities provided will fulfill the Organizers and Groups requirements
- Group Reservation
- Prepare a Hotel Revenue Report for Department Head meeting every day
- Preparing monthly time tables for staff as well as Assistant Manager
- Administer to all employees about the company policies and procedures pertaining to the hotel regulations and standard.
Education
PROFESSIONAL CERTIFICATE -
Universiti Utara Malaysia - undefined
SIJIL TINGGI PERSEKOLAHAN MALAYSIA (STPM) - undefined
SIJIL PELAJARAN MALAYSIA (SPM) - undefined
Skills
Hotel Management
Availability
3 month notice for tendering my employment.
Languages
English
Bahasa Melayu
References
- MR, MAHADI MATHANA, Trove Hotel Johor Bahru, 0175262634, mahadi.trovejb@careluxuryho tels.com
- MR. ABDUL LATIB BIN AHMAD, Widad Hospitality Management, 012-6969162, latib@royalwidad.com
- MR. ZAMZURI BIN MAHMOOD, The Royal Widad Residence @ UTMKL, 017-3847850, zamzuri@royalwidad.com
- MR. JOUKE POSTMA, E-Hors (M) Sdn Bhd, jouke@ehors.com
- MR. ABD RAHIM BIN AWANG, TMR LC Sdn Bhd, 014-6279206, rahim@tmrlc.com.my
- MR. ALBERT NG, Radiance Hospitality Management, 03-27153888, albertng@radiance.com.my
- MR. THOMAS SIEW, Pearl International Hotel, 03-79831111
Personal Information
- Expected Salary: RM8500.00 (Negotiable)
- Date of Birth: 02/23/74
- Nationality: Malaysian
- Driving License: Driving license category B2, Driving license category D
- Marital Status: Married
Timeline
SPECIAL TASK - The Royal Widad Residence @ UTMKL
10.2018 - 01.2019
ROOM DIVISION MANAGER - The Royal Widad Residence @ UTMKL (382 Units)
04.2018 - 04.2021
FRONT OFFICE MANAGER CUM ACTING ROOM DIVISION MANAGER - The Royal Widad Residence @ UTMKL
10.2017 - 04.2018
PMS SYSTEM CONSULTANT & TRAINER - E-Hors Technology (M) Sdn Bhd
05.2017 - 10.2017
FRONT OFFICE MANAGER - TMR LC Sdn Bhd (1544 Rooms)
09.2016 - 04.2017
FRONT OFFICE MANAGER - Ramada Plaza Hotel (382 Rooms)
03.2016 - 09.2016
PMS SYSTEM IMPLEMENTATION & TRAINER - E-Hors Technology (M) Sdn Bhd
01.2015 - 02.2016
HOUSEKEEPING MANAGER & ACTING ROOM DIVISION MANAGER - Hotel Soleil (482 Rooms)
04.2014 - 12.2014
FRONT OFFICE MANAGER - Radius International Hotel (482 Rooms)
06.2011 - 04.2014
FRONT OFFICE MANAGER - Pearl International Hotel (512 Rooms)
10.2007 - 05.2011
REVENUE & FRONT OFFICE MANAGER - Trove Hotel Johor Bahru
2 2024 - Current
Malaysian Association of Hotel (MAH) - PROFESSIONAL CERTIFICATE,
- Universiti Utara Malaysia,
Sekolah Menengah Datuk Menteri - SIJIL TINGGI PERSEKOLAHAN MALAYSIA (STPM),
Sekolah Menengah Datuk Menteri - SIJIL PELAJARAN MALAYSIA (SPM),
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