KAMARUL ADLI KAMARULZAMAN
Klang
Summary
Seeking a challenging career in a progressive organization where I can capitalize on my operational expertise and contribute meaningfully to overall growth and success. Highly adaptable professional with a strong barista-first mindset, specializing in translating R&D-validated coffee concepts into scalable, operationally executable solutions across international markets. Proven track record of scaling multi-unit operations, driving P&L performance, and spearheading complex cross-functional projects from inception to mass rollout. Dedicated to continuous development, embracing innovation, and achieving exceptional team goals.
Overview
2
2
Languages
1
1
Certification
5
5
years of professional experience
Work History
Regional Product Operation
Zuspresso (M) Sdn Bhd
Shah Alam, Malaysia
2026.03 - Current
- Enable the effective translation of R&D-validated coffee beverage concepts into scalable and operationally executable solutions.
- Bridge R&D, Operations, Supply Chain, QAQC, Academy, and regional markets during pilots and mass tests to ensure feasibility and readiness.
- Coordinate product pilots and rollouts across regional markets with clear timelines and strict accountability.
- Maintain version control and single-source accuracy across Standard Operating Procedures (SOPs), Bill of Materials (BOM), and Smallwares.
- Provide structured feedback from on-ground operations and baristas to the R&D team for continuous iteration and improvement.
- Prepare operational handover readiness decks for the Academy, Operations, and QA teams to support launch stabilisation.
- Identified issues, analysed information and provided solutions to problems.
District Manager
Zuspresso (M) Sdn Bhd
Putrajaya, Malaysia
2024.07 - 2026.02
- Reviewed monthly profit and loss statements for assigned outlets and implemented strategic initiatives to improve operational efficiency and EBITDA, contributing to sustained business growth.
- Collaborated with cross-functional departments, including Product and Academy, to pilot and evaluate new offerings, ensuring smooth rollouts and alignment with brand standards.
- Monitored Outlet Performance Reviews (OPR) closely and developed action plans to meet and exceed operational key results (OKRs), driving continuous improvement across the district.
- Led the execution of new product launches within the district, conducted comprehensive knowledge transfer sessions, and ensured frontline staff were fully equipped to deliver exceptional customer experiences.
- Oversaw the successful opening of multiple new outlets, including staff recruitment, onboarding, and training, ensuring all locations were launch-ready and aligned with ZUS Coffee's operational excellence.
- Conducted regular performance reviews with team members, setting clear objectives and addressing any areas for improvement.
Outlet Manager
Zuspresso (M) Sdn Bhd
2022.01 - 2024.06
- Oversaw daily outlet operations and provided leadership to multiple outlet supervisors, ensuring consistent adherence to brand standards and operational excellence across branches.
- Mentored and coached outlet supervisors in effective shift management, problem-solving, and decision-making, which contributed to improved team performance and service consistency.
- Played a key role in cross-departmental projects, including the successful launch and operational setup of ZUS Coffee's first soft serve outlets, meeting project deadlines and quality benchmarks.
- Led customer service recovery initiatives by handling escalated concerns promptly and professionally, fostering customer loyalty and maintaining high satisfaction levels.
- Managed manpower planning and conducted regular stock takes to ensure optimal staffing levels and inventory accuracy, supporting cost control and smooth daily operations.
- Conducted regular performance evaluations and provided constructive feedback to team members, driving consistent improvements in service delivery and team productivity.
- Implemented visual merchandising and in-store promotional strategies to enhance product visibility and boost upselling efforts, contributing to increased monthly sales.
- Ensured operational readiness for internal audits and brand inspections by maintaining strict adherence to cleanliness, safety, and brand compliance standards.
Education
Diploma - Halal Industry Management
International Islamic College
Selangor2022
Skills
- Core Competencies: SOP Development, Product Launches, Cross-functional Leadership, P&L Management, Manpower Planning, Visual Merchandising, Multi-unit Operations
- Soft Skills: Critical Thinking, Problem Solving, Decision-making, Conflict Resolution, Adaptability, Active Listening, and Emotional Intelligence
- Technical: Microsoft Office Suite (Excel, Word, PowerPoint), POS systems, software troubleshooting
Accomplishments
- Champion in Battle of the Zurista (2024) in Battle Royale Category
- Involvement: Podcast Participant, "OH MY KOPI TU" at ZUS Coffee
Languages
Malay
Proficient
C2
English
Proficient
C2
References
- Catherine Khoo, Operation Manager, Zuspresso (M) Sdn Bhd, 016-495-7053, catherine.khoo@zuscoffee.com
- Wan Fajrin Kamil, Head of Branding & Strategic, Communication Unit, Social Security Organization (PERKESO), 017-975-5972, kamil.mohd@perkeso.gov.my
Certification
Coffee Expertise:
- SCA Barista Skills Intermediate
- SCA Barista Skills Foundation
Halal & Food Safety:
- Halal Executive Certified (UMHCR) by Halal Professional Board (HPB) Training
- Food Handler Certification
Timeline
Regional Product Operation
Zuspresso (M) Sdn Bhd
2026.03 - Current
District Manager
Zuspresso (M) Sdn Bhd
2024.07 - 2026.02
Outlet Manager
Zuspresso (M) Sdn Bhd
2022.01 - 2024.06
Diploma - Halal Industry Management
International Islamic College