Microsoft Intune & Azure
KAMALLISWARAN GUNASEKARAN
IT Onsite Engineer
Johor Bahru, Johor
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
IT Onsite Engineer
Nityo Infotech Services
06.2022 - Current
- Assisted in the planning and execution of IT audits, ensuring compliance with industry regulations and internal policies throughout all technology-related activities.
- Acted as a key point of contact for end-users, providing prompt and thorough resolution to IT-related issues while maintaining excellent customer service standards.
- Analyzed system logs to identify potential areas for improvement or optimization, implementing targeted fixes as necessary to maximize performance capabilities.
- Managed vendor relationships to negotiate cost-effective hardware and software purchases while maintaining high-quality standards.
- Supported company-wide digital transformation initiatives by effectively integrating new technologies into existing workflows.
- Created temporary workarounds to support immediate customer issues.
- Scheduled, planned and performed periodic scheduled maintenance to help systems operate at optimal levels.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Tested new software and hardware prior to deployment.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Developed and implemented preventive maintenance procedures.
- Maintained servers and systems to keep networks fully operational during peak periods.
Production Supervisor
Micron Memory Malaysia Sdn. Bhd
6 2021 - 05.2022
- Manage and supervise a production team consisting of skilled operators to meet the department's output, quality and cycle time targets
- Manages the WIP across Frontend, Backend and SSD operations to ensure smooth material flow
- Plan daily shift objectives and goals as part of productivity and continuous improvement.
- Resolved issues quickly to maintain productivity goals.
- Coordinated with other departments to maintain smooth and efficient product flow.
- Managed team of 120 production associates, overseeing productive production processes and meeting all deadlines.
Operation Executive
Listen Security Sdn Bhd
10.2020 - 05.2021
- Handling operation teams
- Overseeing operations and make sure to run sufficiently
- Closed Deals with companies such as Daxcom, Risen Solar (KIDEInternational), Jinjing Sdn Bhd & Utropolis Condominium
- Implementation of the latest security related softwares & hardwaresto customers.
Sales Executive
Urban Republic, CG Computers Sdn Bhd
10.2017 - 09.2018
- Top Sales for month March, April and May
- Selling electronic devices and phones from various brands.
Forex Trader
03.2016 - 09.2017
- Five-figure income rookie
- Client base from Malaysia, Singapore, India & Sri Lanka
- Trainer for Meta Trader 4
- Finding prospects in terms of sales and achieving the targets.
Education
Bachelor of Business Administration (Hons) -
Inti International College
George Town, Penang, Malaysia 08.2018 - 08.2020
Diploma in Business - undefined
Inti International College
04.2015 - 04.2018
Skills
Network Troubleshooting
Active Directory Management
Printer Support
Wireless Networking
VPN Configuration
Data Backup and Recovery
Incident Management
Application support
Software configuration
Patch management
Mobile Device Management
Performance Optimization
Problem-Solving
Microsoft Windows and Office
Desktop support
Technical Troubleshooting
Hardware diagnostics
Certification
OSH Coordinator Trained Person, Malaysian Society for Occupational Safety and Health, 04/01/21
References
References available upon request
Extracurricular Activities
Assistant Manager, INTI Dodge Ball Club 2016 (The Purge) Vice President, INTI Indian Cultural Society, 08/01/18, 08/01/19 Committee member, INTI-University of Hertfordshire, 08/01/18, 08/01/20
Software
Microsoft Office 365
Sharepoint
Outlook
Languages
Tamil
Native language
English
Proficient
C2
Malay
Proficient
C2
Interests
Travelling
Automotive
Infrastructure
Timeline
IT Onsite Engineer
Nityo Infotech Services
06.2022 - Current
Operation Executive
Listen Security Sdn Bhd
10.2020 - 05.2021
Bachelor of Business Administration (Hons) -
Inti International College
08.2018 - 08.2020
Sales Executive
Urban Republic, CG Computers Sdn Bhd
10.2017 - 09.2018
Forex Trader
03.2016 - 09.2017
Diploma in Business - undefined
Inti International College
04.2015 - 04.2018
Production Supervisor
Micron Memory Malaysia Sdn. Bhd
6 2021 - 05.2022
OSH Coordinator Trained Person, Malaysian Society for Occupational Safety and Health, 04/01/21
Fire Drill & Chemical Training, Micron Memory Malaysia Sdn. Bhd, 12/01/21
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