Kamaldeep Kaur
Cabin Crew
Kuala Lumpur
Summary
Dynamic and customer-focused professional with a strong background in diverse customer service environments, including aviation, hospitality, and support roles. Proven ability to handle high-pressure situations with composure, empathy, and efficiency. Skilled in resolving customer concerns, delivering exceptional service, and maintaining a positive experience across all touchpoints. As a Cabin Crew candidate, I bring a unique blend of safety awareness, service excellence, and interpersonal skills—making me well-equipped to create a secure, comfortable, and memorable in-flight experience for passengers. Committed to upholding airline standards and fostering a welcoming atmosphere onboard.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Operations Customer Expert
Teleperformance
04.2025 - Current
- Managed concurrent live chats and email support to address partner and customer inquiries efficiently
- Assisted in troubleshooting technical issues and resolving customer concerns in a timely manner
- Analyzed and identified the root cause of problems to provide accurate and effective solutions
- Conducted outbound calls to follow up on unresolved issues and ensure partner satisfaction
- Delivered clear explanations and recommended optimal solutions to address partner issues and inquiries
- Assessed and understood partner needs to provide personalized support and enhance satisfaction
Accommodation Specialist
Agoda
06.2023 - 09.2023
- Resolved customer issues by analyzing complaints and identifying root causes
- Provided clear, effective solutions and communicated resolutions through email correspondence
- Managed high volumes of incoming emails while maintaining accuracy and efficiency
- Assessed customer needs to deliver personalized support and ensure high satisfaction levels
- Maintained a customer-focused approach to drive positive experiences and long-term engagement
Cabin Crew
Batik Air Malaysia
11.2022 - 03.2023
- Ensured passenger safety and comfort throughout all phases of the flight
- Attended pre-flight briefings to receive flight details and crew assignments
- Inspected cabin for cleanliness and readiness prior to boarding
- Greeted and assisted passengers with seating, luggage, and special requirements
- Conducted pre-flight safety demonstrations in compliance with aviation regulations
- Responded effectively under pressure during in-flight emergencies, including administering first aid
- Delivered exceptional customer service to passengers in both Business and Economy Class
- Managed and promoted in-flight sales to enhance passenger experience and meet sales targets
Process Associate
Genpact Malaysia Sdn Bhd
10.2021 - 06.2022
- Reviewed and moderated content daily to ensure compliance with platform guidelines and community standards
- Stayed up to date with policy changes and implemented updates in daily review processes
- Maintained targeted average handling time (AHT) while ensuring quality and accuracy in content review
- Consistently achieved and maintained monthly Key Performance Indicators (KPIs)
- Identified opportunities for process improvement and contributed suggestions to enhance team efficiency
Customer Service Representative
TDCX Malaysia
09.2020 - 05.2021
- Resolved customer issues by analyzing complaints and identifying root causes
- Provided clear, effective solutions and communicated resolutions through email correspondence
- Managed high volumes of incoming emails while maintaining accuracy and efficiency
- Assessed customer needs to deliver personalized support and ensure high satisfaction levels
- Maintained a customer-focused approach to drive positive experiences and long-term engagement
Cabin Crew
Malindo Air @ Batik Air Malaysia
09.2016 - 09.2020
- Ensured the safety, security, and comfort of passengers throughout the flight
- Participated in pre-flight briefings to review flight details, safety procedures, and crew responsibilities
- Inspected cabin for cleanliness, equipment functionality, and overall readiness before boarding
- Welcomed and assisted passengers with seating, luggage, and special requirements
- Delivered pre-flight safety demonstrations in compliance with aviation safety regulations
- Remained calm and efficient under pressure during in-flight emergencies, providing safety and first aid support
- Delivered high-quality customer service to passengers in both Business and Economy Class cabins
- Managed and promoted in-flight sales to enhance passenger experience and contribute to revenue targets
Cabin Crew
Fiji Airways
12.2019 - 02.2020
- Operated under a wet lease agreement, delivering full in-flight services in collaboration with partner airline standards
- Attended pre-flight briefings to review flight details, safety procedures, and crew assignments
- Conducted thorough cabin checks for cleanliness, safety equipment, and service readiness prior to boarding
- Delivered full in-flight services, including the responsible service of alcoholic beverages
- Greeted and assisted passengers with seating, special needs, and general inquiries
- Performed pre-flight safety demonstrations in accordance with aviation regulations
- Ensured passenger safety, comfort, and well-being throughout the flight
- Collaborated closely with Fiji Airways Purser to maintain service quality and operational efficiency
- Responded effectively during in-flight emergencies, administering first aid and ensuring passenger safety
- Provided exceptional customer service to passengers in both Business Class and Economy Class
Education
Sijil Pelajaran Malaysia -
SMK Perimbun
Cheras, Selangor 01.2007 - 12.2011
Skills
- Customer Service
- Aviation Management
- Interpersonal Skills
- Team Work
- Multitasking
- Customer Focused
- Problem Solving
- Leadership
- Time Management
- Communication Skills
- First Aid
Timeline
Operations Customer Expert
Teleperformance
04.2025 - Current
Accommodation Specialist
Agoda
06.2023 - 09.2023
Cabin Crew
Batik Air Malaysia
11.2022 - 03.2023
Process Associate
Genpact Malaysia Sdn Bhd
10.2021 - 06.2022
Customer Service Representative
TDCX Malaysia
09.2020 - 05.2021
Cabin Crew
Fiji Airways
12.2019 - 02.2020
Cabin Crew
Malindo Air @ Batik Air Malaysia
09.2016 - 09.2020
Sijil Pelajaran Malaysia -
SMK Perimbun
01.2007 - 12.2011
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