KALIARASI TANIMALE
Customer Service Speacialist
Taman Perak, 09000, Kulim, Kedah
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
L1 Customer Service
Summitnext Technologies Sdn Bhd
Sungai Petani, Kedah
02.2025 - Current
- Company Overview: Shopee Project
- Respond to customer inquiries and concerns through calls in a professional and timely manner
- Provide accurate and helpful information to customer
- Troubleshoot and resolve customer issue effectively
- Document all interaction with the customer in our system
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
Frontline Customer Service
DHL Express Malaysia Sdn Bhd
06.2021 - 12.2024
- Scheduled and coordinated future shipments and deliveries through calls
- Ensured compliance with international rules and regulations.
- Managed any and all logistics from supplier to customer.
- Worked with warehouses, brokers, and transportation professionals to ensure success.
- Prepared custom entries and deliveries
- Built and maintained positive relationships with vendors, clients, and industry professionals.
Customer Service Executive (Emails)
Mysale. Sdn Bhd
Kuala Lumpur, Kuala Lumpur
06.2019 - 07.2020
- Company Overview: Australian & Asian Market
- Resolve product or service problems by clarifying the customer's complaint via email.
- Determining the cause of the problem by selecting and explaining the best solution to solve the problem.
- Expediting correction or adjustment and following up to ensure resolution.
- Identify the stocks that are delayed from our buyer's warehouse and update to the customers regarding the delays.
- Identify the delayed stocks and update the delayed stocks to Buyers team via spreadsheet.
- Communicate with the Buyers team regarding the items that are delayed to find the approximate date for the items to be dispatched in order to provide correct information for the customer.
- Australian & Asian Market
- Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and the organization.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
- Promptly responded to inquiries and requests from prospective customers.
- Managed timely and effective replacement of damaged or missing products.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Described product and service details to customers to provide information on benefits and advantages.
Sales Executive
Hung Leon Telecommunication Sdn Bhd
Kajang Selangor, Selangor
09.2018 - 03.2019
- Greeting customer
- Approach potential customer by distribute leaflets to the customer.
- Promote the products and explain the features of the product.
- Achieve the sales target given by the management.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Improved product offerings by gathering customer feedback and working closely with product development team.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
Junior Telemarketing Executive
Putra International College
Kuala Lumpur, Kuala Lumpur
06.2018 - 08.2018
- Call the potential students and explain them regarding course that available.
- Organizing events for student after SPM.
- Meet the students who are interested in the course available and explain the fee structure of the course they are interested.
- Made average of 50 - 60 outbound and inbound calls per day.
- Attained sales targets on monthly basis.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Recorded contact information of customers and potential customers in internal database.
- Established rapport with potential clients, leading to long-term business relationships.
Education
Bachelor of Arts - Business and Entrepreneurship Development
Kuala Lumpur Metropolitan University
Kuala Lumpur 09.2015 - 09.2018
Skills
- Proficient in Microsoft Office
- Flexible and adapt quickly to new working environment
- Good communication skills
- Enthusiastic and committed to work
- Self-motivated
- Discipline
- Excellent attitude
- Ability to learn new things
- Able to work independently with minimum supervision
- Able to work under pressure
- Willing to take challenges
- Teamwork
Personal Information
- Date of Birth: 01/16/95
- Gender: Female
- Nationality: Malaysian
- Marital Status: Single
Language Efficiency - Languages
- Bahasa Malaysia, Good, Good
- English, Excellent, Excellent
- Tamil, Good, Not Good
Timeline
L1 Customer Service
Summitnext Technologies Sdn Bhd
02.2025 - Current
Frontline Customer Service
DHL Express Malaysia Sdn Bhd
06.2021 - 12.2024
Customer Service Executive (Emails)
Mysale. Sdn Bhd
06.2019 - 07.2020
Sales Executive
Hung Leon Telecommunication Sdn Bhd
09.2018 - 03.2019
Junior Telemarketing Executive
Putra International College
06.2018 - 08.2018
Bachelor of Arts - Business and Entrepreneurship Development
Kuala Lumpur Metropolitan University
09.2015 - 09.2018
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