Kalaiwani Arumugam
MANAGER
Kuala Lumpur,KL
Summary
Passionate about fostering growth, inspiring learners, and empowering
individuals to achieve their full potential. Skilled in creating engaging lesson
plans, building strong relationships, and employing innovative teaching
methodologies to support diverse learning needs. As a coach, adept at
mentoring, guiding personal development, and enhancing team performance
through goal-oriented strategies. Committed to creating a positive and
inclusive learning environment that drives success.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Project Manager Cum Marketing Manger
Newton International College
Kuala Lumpur, Malaysia
11.2022 - Current
- Developing project plans, outlining scope, objectives, timelines, and resource requirements, including budget allocation and monitoring.
- Managing day-to-day activities of the project, ensuring tasks are completed on schedule and within budget, and that all deliverables are aligned with the project plan.
- Maintaining clear and effective communication project teams, clients, and management, providing regular updates on progress and addressing any concerns.
- Overseeing the allocation and utilization of project resources, including personnel, materials, and equipment.
- Preparing and presenting project reports to stakeholders, providing updates on progress, performance, and outcomes.
- Identifying and addressing challenges related to student learning or program implementation.
- Prepare and submit school project proposals for review and approval by the PPD department every states.
- Advising students on course selection, considering their major, interests, and career goals.
- Tracking student progress, providing timely interventions for students struggling academically, and connecting them with relevant support services.
- Helping students explore career options, connecting them with internships and job opportunities, and providing career guidance.
- Develop and implement strategies and programs tailored to address identified needs, whether it's curriculum development, instructional materials, or training for educators.
- Build relationships with educators, administrators, parents, and students, and communicate effectively to ensure shared understanding and progress.
- Monitor the effectiveness of educational plans and programs and make adjustments as needed.
- Managed budgets, allocating funds strategically towards high-impact initiatives that supported overall business goals.
- Managed social media accounts for optimal audience engagement and increased online presence.
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
- Monitored competitor activities, adapting strategies to maintain competitive advantage.
- Trained junior marketing staff, elevating team capabilities and performance.
- Managed budget allocation and resource utilization to maximize marketing .
- Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
Receptionist Administrator
Sri Bestari International School
Kuala Lumpur, Kuala Lumpur
10.2019 - 09.2022
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Handled complaints and questions, and re-directed calls to other team members.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
- Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Assisted in the planning and execution of company events for improved employee morale and client relations.
- Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
- Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
- Ensured welcoming environment for visitors, contributing to positive first impressions.
- Updated office policies and procedures manual, ensuring compliance and up-to-date guidelines.
- Increased office security by updating visitor check-in procedures and protocols.
- Coordinated meeting room bookings, optimizing space utilization and accommodating diverse needs.
- Improved data management practices, safeguarding confidential information more effectively.
- Facilitated communication between departments, improving overall organizational efficiency.
- Enhanced front office efficiency by streamlining appointment scheduling processes.
- Developed and maintained organized filing systems, reducing retrieval time for important documents.
- Implemented new email management system to streamline correspondence and response times.
- Improved client satisfaction with timely and accurate information provision.
- Monitored front areas so that questions could be promptly addressed.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Document Preparation and Management: They may draft letters, memos, reports, and other documents, as well as organize and maintain files, both physical and digital.
- Data Entry and Management: They may update information in databases and spreadsheets, and help with data entry tasks.
MARKETING MANAGER
SYUEN COLLEGE
Kuala Lumpur, Kuala Lumpur
01.2014 - 08.2019
- Develop and implement marketing plans aligned with the college's strategic goals and enrollment targets.
- Manage the marketing budget effectively
- Develop and maintain communication channels with students, parents, potential applicants, and other stakeholders.
- Conduct market research to identify trends, target audiences, and potential opportunities.
- Plan and manage marketing events, such as open houses, exhibitions, and recruitment events.
- Analyze campaign data and generate reports to track performance and identify areas for improvement.
- Work closely with admissions, recruitment, and other departments to support enrollment goals.
- Recruiting, hiring, and training new sales representatives.
- Providing guidance, coaching, and support to new hire marketing staff.
- Motivating and engaging team members to achieve goals.
- Determining individual and team sales targets and ensuring they are met.
- Regularly assessing sales team performance and providing feedback and coaching.
- Addressing and resolving any issues or conflicts within the team.
- Providing ongoing training and development to improve sales skills and knowledge.
- Preparing and submitting regular sales reports to senior management.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
- Executed email marketing campaigns to nurture leads and convert prospects.
- Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
Telesales Executive
ASTRO
06.2010 - 12.2013
- Managed a database of leads, ensuring timely follow-up calls and accurate recordkeeping.
- Increased average call duration by refining scripts for better engagement with potential customers.
- Boosted sales revenue by implementing effective telesales strategies and techniques.
- Utilized CRM software effectively for efficient lead tracking, data analysis, and reporting on sales performance metrics.
- Exceeded monthly sales targets consistently through persuasive selling and excellent communication skills.
- Negotiated deals with clients for increased profitability while maintaining long-lasting professional relationships.
- Developed strong relationships with clients for increased customer retention and repeat business.
- Participated in regular training sessions to stay up-to-date on product knowledge and enhance selling skills.
- Identified potential upselling opportunities by thoroughly understanding client needs during phone conversations.
- Delivered informative product presentations that showcased features and benefits, leading to higher conversion rates.
- Utilized sales techniques to build customer interest and close sales.
- Implemented upselling techniques to increase revenue and move product.
Education
High School Diploma -
Smk (P) Jalan Ipoh
Kuala Lumpur, Malaysia 01.2005 - 12.2009
Skills
- Project management
- Work flow planning
- Data analysis
- Budgeting and forecasting
- Staff management
- Coaching and mentoring
- Budget preparation
- Project planning and development
- Marketing plan development
- Social media engagement
- Marketing plans
- Campaign planning
- E-mail and direct mail marketing campaigns
- Sales strategies
- Recruitment and hiring
- Event planning
- Mobile marketing
- Training and mentoring
- Prospect targeting
- CRM management
- Student engagement
- Microsoft office
- MS PowerPoint
- computer skills
- Student counseling
- Strong presentation skills
- School curriculum evaluation
- Teamwork
- Multitasking
- Self motivation
- Motivational techniques
Reference
Sri Bestari International School
03-8689 8057
Ms Pek Yee (Hr)
Syuen College
Mr Shogi : 011-3370 9830
Senior Manager
Newton International College :
Ms Sharm : 014 2081 437
Senior Manger
Timeline
Project Manager Cum Marketing Manger
Newton International College
11.2022 - Current
Receptionist Administrator
Sri Bestari International School
10.2019 - 09.2022
MARKETING MANAGER
SYUEN COLLEGE
01.2014 - 08.2019
Telesales Executive
ASTRO
06.2010 - 12.2013
High School Diploma -
Smk (P) Jalan Ipoh
01.2005 - 12.2009
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