RAJA YOKINI T
Kedah Darul Aman
Summary
Experienced Security Monitor with quick instincts. Actively monitor surroundings and guards physical, monetary and personnel assets. Establishes policies and action plans to guarantee success and optimal team performance. Solid history training team members on standard protocol when patrolling large crowds.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Security Officer
G4S Global
01.2018 - 08.2018
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
Receptionist Assistant
De Casino Genting
02.2016 - 08.2016
- Resolved customer problems and complaints.
- Managed multi-line telephone system and greeted claimants during office visits.
- Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Enhanced customer satisfaction by efficiently managing front desk tasks such as answering phone calls, scheduling appointments, and greeting clients.
- Welcoming players to the tables
- Explaining games rules to new customers if ask to do so
- Making sure the players obey the rules
- Supervising the slot machines and electronics gaming areas
Security Officer
AETOS SINGAPORE
08.2012 - 09.2015
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Security Officer
CERTIS CISCO SINGAPORE
06.2009 - 10.2010
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
Education
SPM - ARTS STREAM
SMK ST TERESA
Kedah Malaysia 01.2000
Skills
- Report Writing
- Incident Reporting
- Security Guard License
- General security
- CCTV Surveillance
- CCTV Monitoring
- Multi language speaker
- Problem solver
- Decision Maker
Languages
English
Upper intermediate (B2)
Malay
Advanced (C1)
Tamil
Bilingual or Proficient (C2)
Mandarin
Elementary (A2)
Certification
- Appreciation Certificate-Republic Polytechnic by Chia Chew Lee(Deputy director of Office Human resources Republic Polytechnic)
- SINGAPORE WORKFORCE SKILL QUALIFICATION(SE-SO-103C-0 PROVIDE GUARD AND PETROL SERVICES)17th December 2011
- SINGAPORE WORKFORCE SKILL QUALIFICATION (SE-SO-102C-1 HANDLE SECURITY INCIDENTS AND SERVICES)19th December 2011
- SINGAPORE WORKFORCE SKILL QUALIFICATION(SE-SO-101C-1 HANDLE COUNTER-TERRORISM ACTIVITIES) 18th October 2013
- APPRECIATION CERTIFICATE By CERTIS CISCO SINGAPORE Awtar Singh HR OFFICER CERTIS CISCO AVIATION PTE.LTD -11th June 2010
Timeline
Security Officer
G4S Global
01.2018 - 08.2018
Receptionist Assistant
De Casino Genting
02.2016 - 08.2016
Security Officer
AETOS SINGAPORE
08.2012 - 09.2015
Security Officer
CERTIS CISCO SINGAPORE
06.2009 - 10.2010
SPM - ARTS STREAM
SMK ST TERESA
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