Kalai Devan Perianan

Head of National Targeting Centre (NTC) Unit (Intelligence Division)

• Coordinate and provide assistance to State Container Control Unit (CCU)
• NTC carry out analytical functions and develop selectivity and targeting criteria in relation to activities such as vetting commercial transactions; revenue assurance; fraud and other illegal activities; profiling traders and agents; setting risk rules into the Customs Information System; issuing directions to control groups on consignments stopped on the basis of security and safety risk analysis; and cooperating with electronic Customs clearance centres and State Container Control Unit (CCU's), performing various analyses and drafting reports.

Senior Investigation Officer / Head of Trade Fraud Unit (Enforcement Division)

• Investigation on high profile and complex cases: Conduct thorough investigations into customs violations, tax evasion, including smuggling, fraud, and other illegal activities related to Anti Money Laundering, Dangerous Drugs, Wildlife Trafficking, Strategic Trade Goods, Anti Trafficking in Persons and Smuggling of Migrants.This includes planning and directing investigative strategies.
• Case Management: Managing cases from inception to conclusion, ensuring that investigations are thorough, timely, and compliant with legal standards.
• Evidence Gathering: Collecting and analyzing evidence, conducting interviews, and preparing detailed reports for potential prosecutions.

Acting Head of Operations (Enforcement Division)

• Carry out and lead intelligence operations on smuggling activities to increase enforcement against smuggling and irregularities.
• Plan and lead operations to eradicate smuggling in an integrated and coordinated manner through land patrols, road blocks and inspection of suspected premises and outlets.
• Plan and lead raids on smuggling activities as a result of information received, public complaints or intelligence reports.
• Carry out and lead operations against targets or smuggling black areas to wipe out syndicate through raids, searches, operations and propaganda.

Central Intelligence Zone(CIC), Field Intelligence Officer (FIO) (Intelligence Division)

• Intelligence Gathering: Collecting and analyzing information related to customs operations and potential illegal activities.
• Coordination: Collaborating with other law enforcement agencies and stakeholders to enhance enforcement efforts and share intelligence.
• Surveillance and Monitoring: Utilizing surveillance techniques to monitor trade routes, ports, and borders for illicit activities.
• Reporting and Documentation: Preparing intelligence reports and profiles to be presented to Director of Intelligence..

Assessment Officer (Import, Export & Free Zone Division)

• Assessment of Duties and Taxes: Evaluate and calculate the correct duties and taxes on imported and exported goods, ensuring compliance with Malaysian customs regulations.
• Documentation Review: Examine shipping documents, invoices, and other relevant paperwork to verify the accuracy of declarations made by importers and exporters.
• Risk Assessment: Identify potential risks in trade transactions and flag suspicious activities for further investigation.
• Advisory Role: Provide guidance to importers and exporters on customs regulations, procedures, and compliance requirements.

Sole Officer in the Branch (Assist Branch Operations Manager)

• Customer Service: Assisting customers with their banking needs, including account inquiries, transactions, and product information.
• Sales: Promoting bank products and services, such as loans, credit cards, and investment options, to meet sales targets.
• Transaction Processing: Oversee staffs that handle cash transactions, deposits, withdrawals, and other financial operations efficiently and accurately.
• Financial Advice: Providing basic financial advice and guidance to customers based on their needs and financial goals.
• Risk Management: Identifying potential risks in transactions and ensuring compliance with bank policies and regulations.

Easyswitch Department

• Technical Support: Providing assistance and troubleshooting for various banking applications and systems. This includes diagnosing issues, escalating problems, and ensuring timely resolutions.
• Customer Interaction: Engaging with internal stakeholders and possibly external clients to address their inquiries and support needs, ensuring a high level of service.
• Process Improvement: Identifying areas for enhancement in data processing workflows and systems, and collaborating with teams to implement solutions.