KALAIARASI MARIAPPAN
Senior Sales Support & Accountings
Klang
Summary
Detail-oriented accounting and operations professional with a Bachelor’s Degree in Accounting and experience in client support, audit, financial operations, and insurance management. Proven ability to manage global client accounts, maintain financial accuracy, and support cross-functional teams in fast-paced environments. Experienced in working with US market, ensuring compliance with service agreements and internal processes
Overview
6
6
years of professional experience
3
3
Languages
Work History
Service Support Coordinator
Extreme Reach (XR Global)
09.2024 - Current
- Manage client accounts across US and Canadian markets supporting advertising services.
- Maintain and update client information in internal systems to ensure data accuracy.
- Provide primary email support for global clients, coordinating requests across teams.
- Set up new client accounts in line with Master Service Agreements (MSA).
- Ensure compliance with internal SLAs and operational procedures.
- Create and process Purchase Orders (POs) in SAP for the NADS market, ensuring accuracy and compliance with internal processes.
- Coordinate with internal stakeholders for PO approvals and follow-ups to ensure timely processing.
- Monitor and chase pending POs to prevent delays in billing and service delivery.
- Manage and update rate cards, ensuring correct pricing structures are applied for client services.
- Ensure all client requests are completed within agreed Service Level Agreements (SLAs).
- Maintain accurate client records and support operational reporting and documentation.
- Global digital advertising and media services company providing end-to-end campaign management for clients in North America and Asia.
Unit Manager (Part-Time)
TMK Kumar Agency – representing Great Eastern Life Assurance
01.2024 - Current
- Lead and manage a team of insurance agents, providing guidance on sales strategies and client engagement.
- Conduct training sessions to improve product knowledge and sales performance.
- Develop client relationships and support agents in achieving sales targets
- Monitor team performance, provide constructive feedback, and implement improvement plans.
Insurance Agent (Part-Time)
06.2020 - 12.2023
- Provided insurance advisory services for life and protection plans.
- Assisted clients with policy selection, application, and servicing.
- Built and maintained long-term client relationships.
Accounts Executive
Dyna Segmen Sdn Bhd
03.2022 - 09.2023
- Managed financial records, ensuring the accuracy and integrity of accounting information.
- Prepared financial statements and management reports for internal review.
- Conducted regular account reconciliations to verify financial data and resolve discrepancies.
- Assisted in the budgeting and forecasting process to support financial planning.
- Processed invoices, payments, and expense reports while maintaining accurate records.
- Collaborated with auditors during internal and external audits to ensure compliance.
- Monitored cash flow and managed bank reconciliations.
- Implemented financial controls and procedures to enhance operational efficiency.
Audit Associate
Crowe Malaysia PLT
03.2020 - 02.2023
- Conducted audits of financial statements and prepared working papers.
- Performed internal control testing and risk assessments.
- Prepared financial reports for review by senior auditors and clients.
- Perform walkthroughs and testing to assess control design and operating effectiveness
- Reviewed work papers focused on complex topics to understand work of audit team.
- Completed audits on balance sheet, equity, and income statement accounts.
- Determined timelines and goals of audits by actively participating in client engagement meetings.
- Work closely with clients and staff to develop client and project risk assessments, implementations and recommendations.
Education
Bachelor of Accounting (Hons) - Foundation in Accounting
University Tenaga Nasional
Muadzam ShahSkills
- Client Account Management
- Account Reconciliation
- Team Leadership
- Business Development
- Financial Reporting
- Operations Support
- Data Management
Timeline
Service Support Coordinator
Extreme Reach (XR Global)
09.2024 - Current
Unit Manager (Part-Time)
TMK Kumar Agency – representing Great Eastern Life Assurance
01.2024 - Current
Accounts Executive
Dyna Segmen Sdn Bhd
03.2022 - 09.2023
Insurance Agent (Part-Time)
06.2020 - 12.2023
Audit Associate
Crowe Malaysia PLT
03.2020 - 02.2023
Bachelor of Accounting (Hons) - Foundation in Accounting
University Tenaga Nasional