Kalaiarasi Balakrishnan

DNS configuration:

• Update DNS records like A, CNAME, MX and TXT.
• Changing and updating Name Server

Troubleshooting:

• Resolving issues related to domain resolution,propagation and DNS lookup

Google Workspace:

• Resolving issues related to Gmail, Google Drive, Google Meet, Calendar, and other Google services.
• Diagnosing email delivery problems (spam filtering, authentication, etc.)

• Resolving login issues, account access problems, and multi-factor authentication (MFA) challenges.

Microsoft 365:

• Troubleshooting issues with Exchange Online (email), OneDrive, SharePoint, Teams, and other Microsoft 365.

• Handling login issues, password resets, and account synchronization problems.
• Addressing problems with Outlook connectivity, calendar syncing, and file sharing.

User and Access Management:

• Managing user accounts, permissions, and licenses for both Google Workspace and Microsoft 365.
• Ensuring proper setup and configuration of user access, groups, and shared resources.
• Troubleshooting SSO (Single Sign-On) and authentication issues.

• Company Overview: American Airlines
• Responsible for acting as a resource for centralized information and support for airport personnel
• Supports core department responsibilities: phone support, reaccommodation planning, irregular operation resolution, and airport application release testing for QlK and Sabre
• Assists front-line airport agents with real-time events with a wide range of support, including: functional Sabre, QlK ticketing, passenger check-in functions, irregular operations recovery planning, policies and procedures, coordinate with IOC, supporting Flight In Trouble related events and solving employees facing challenges with functions and tasks impeding their efforts
• Supports operational readiness issues such as: inop seats, aircraft routing changes, and limited schedule change functions (creation of charters, ferries and extra sections)
• Serves as a centralized source of information for front-line airport agents
• Supports test functions for ongoing application releases for QIK-Check
• Provides virtual station customer processing support during system outages and failures
• Supports process and technology changes triggered by ancillary related initiatives
• Supports emergency drill functions and applications
• Handing escalation calls

• Company Overview: American Airlines
• Communicates with customers to investigate and resolve complaints
• Works in a team environment to pursue creative solutions to service failures
• Provides compensation to customers when appropriate
• Assists in continuing efforts to improve customer service by collecting complaint information
• Investigates customer complaints using a variety of software systems
• Collaborates with Customer Relations Departments from our partner airlines to ensure that customers receive a consistent level of service
• Works with other departments to resolve service failures and maintain customers
• The ability to work remotely is an option after meeting department performance standards and equipment specifications

• Company Overview: American Airlines
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
• Answered customer telephone calls promptly to avoid on hold wait times
• Answered constant flow of customer calls with minimal wait times
• Responded to customer requests for products, services and website
• Provided primary customer support to internal and external customers
• Enhanced productivity levels by anticipating needs and delivering outstanding support

• Company Overview: American Airlines
• Deliver world-class customer service, while responding to Customer inquiries and concerns via chat channel
• Providing first contact resolution and negotiating a positive outcome for the Customer and Airlines
• Address travel related questions and issues communicated through chat
• Assist with past, future and current travel issues
• Rebook and recalculate fares and reissues, as well as reviewing incorrect charges
• Assist customers with upgrade requests, baggage inquiries, delays and cancellations
• Re-prioritize and adapt to an ever-changing environment
• Live Chat for United States Domestic Customers
• Permanent Night Shift
• Configured hardware, devices and software to set up work stations for employees
• Maintained record of daily individual activities, behaviors and pertinent incidents for patient analysis and assessment
• Broke down and evaluated user problems, using test scripts, personal expertise and probing questions
• Investigated and resolved customer inquiries and complaints quickly
• Recommended products to customers, thoroughly explaining details
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals

• Attending to calls/enquirers from parents and external parties
• Monitoring of school lightning alarm system
• Maintenance of visitor's book, staff movement book and student's movement book
• Ensure that all letters / documents / packages (duty stamp when received) are sent to appropriate addressee within same working day
• Assist as and when required with general front desk duties which includes preparation of absentee lists, ordering of flowers/ fruits baskets, ordering of taxis for guests / teachers, issue of car stickers, handling of outgoing / income mails and parcel, update of students' attendance system etc.
• Ensure name list of fire evacuation list are updated daily and place into the proper files
• Assist with student's academic reports i.e printing, sending reports via email and upload reports into system
• Front desk management duties: Courier services and Mailing service
• Assist parents and teachers meeting
• Assist with administrative work pertaining to trips weeks and reports
• Managing Student's Morning Registration
• Handling incoming emails from Parents

• Meeting minimum standard (quarterly commission is payable) to contribute to the overall business performances
• Cross sell of bank related products based on customer's need
• Ensuring high service standards by making sure all presentation to customer's are in accordance to given product guide
• Ensuring that the sales submission has zero defects and with clear acceptance as per the customer request

• Facilitate parent-child interactive activities. There are 3 core programs: Gymboree classes include age appropriate play activities on our custom designed play equipment, songs, parachute play, and bubbles.
• Music classes involve instrument activities, singing, dancing and exploring a variety of music styles from around the world. Candidates must possess music background to teach Gymboree Music classes.
• Art classes offer hands-on, process-oriented activities including painting, sculpting, collage making and dress-up time, in addition to movement activities and songs that support different art themes explored.
• Teach a minimum of two birthday parties per month.
• Lesson plan according to Gymboree curriculum.
• Sales/Customer Service: Be responsible for knowing and achieving sales goals.
• Use features and benefits of Gymboree to provide information and sell enrollments, merchandise, birthday parties and special events to new and existing customers.
• Answer incoming calls, make outbound calls, greet and service customers.
• Assist with off-site grassroots events (ex. Gymboree Retail Store, etc.)
• Operations: Work with Booker, our online database management system.
• Attend designated staff meetings and trainings.
• Maintain site standards, including, but not limited to: cleaning, stocking and pricing of merchandise, and helping with equipment set changes

• Provide personalized service to phone-in enquiries and feedback from customers.
• Provide immediate attention to customers' problems and follow-up with appropriate resolution.
• Clearly document all transactions with customers in the relevant Customer Relationship Management system.
• Maintain a high degree of professionalism to uphold the Best-in-class image of the company.