Kalairaj Ravi
Warehouse Floor Head Cum Supervisor
Klang,10
Summary
Offering strong foundation in leadership and team coordination, with passion for learning and developing in supportive environment. Contributes proactive approach to problem-solving and conflict resolution, combined with ability to quickly grasp new concepts and procedures. II am ready to learn new things and enhance myself for the next level of career development.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Warehouse Floor Head Cum Supervisor
Happy Family Well-Being Sdn Bhd
Petaling Jaya, Selangor
06.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Observed packing operations to verify conformance to specifications.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Collected, arranged, and input information into database system.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- In-charge of the warehouse and leading 5 (pickers, packers ad shipping team).
- Organize and maintain inventory and storage area.
- Ensure shipments' and inventory transactions' accuracy.
- Maintain items record, document necessary information and utilize reports to project warehouse status.
- Confer and coordinate activities with other departments.
Supervisor
RVKS ENTERPRISE
Klang, Selangor
01.2022 - 05.2023
- Oversaw daily operations of the restaurant, ensuring smooth workflow and in timely manner.
- Due to MCO and some circumstances, looking after the family F&B business in Klang was a must.
- Responsible for the stock count and cashflow.
- responsible for catering the customer's request and handling the daily task.
- This responsibility includes creating menus, choosing specials, and overseeing food preparation.
- And most importantly on handling multiple customers at a time and deal with a best customer service.
BACKEND ASSOCIATE
Canaan Communication Technologies
Kuala Lumpur, Kuala Lumpur
07.2019 - 09.2021
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Process grab users enquiry on updating incomplete personal data.
- Verify the users personal information and update accordingly as per required.
- Check users profile on the false/fraud data given and approve the profile by submitting the complete data of the member to higher management.
- Improved project delivery times with implementation of streamlined communication strategy.
- Increased customer satisfaction with thorough product demonstrations and personalized advice.
- Listened to customer needs and desires to identify and recommend optimal products.
- Prioritized helping customers over completing other routine tasks in store.
- Managed approximately 30 incoming calls, emails per day from customers.'
Education
High School Diploma -
SEGI University College
Subang Jaya, Selangor, Malaysia 06.2013 - 10.2016
Skills
People Management
Time management
Teamwork and collaboration
Customer service
Decision-making
Reliability
Active Listening
Effective Communication
Adaptability and Flexibility
Multitasking Abilities
Problem-solving abilities
Multitasking Abilities
Team Supervision
Timeline
Warehouse Floor Head Cum Supervisor
Happy Family Well-Being Sdn Bhd
06.2023 - Current
Supervisor
RVKS ENTERPRISE
01.2022 - 05.2023
BACKEND ASSOCIATE
Canaan Communication Technologies
07.2019 - 09.2021
High School Diploma -
SEGI University College
06.2013 - 10.2016
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