Kala Devi Muthumanikam
Johor Bharu
Summary
Dedicated Reservation Officer with
proven experience in managing
hotel bookings, handling guest
inquiries, and ensuring customer
satisfaction. Proficient in
reservation systems and
administrative tasks, with strong
communication, problem-solving,
and organizational skills. Able to
work efficiently under pressure
while maintaining a professional
and friendly attitude.
Overview
19
19
years of professional experience
Work History
RESERVATION OFFICERTAL
RESERVATION OFFICER MANDRIAN ORIENTAL SINGAPORE
Singapore, Singapore
02.2025 - 04.2026
- Clean up all future arrivals and on the arrival.
- Reply to guest email.
- Send pre-arrival email.
- Follow up traces.
- Communicate with the alliance.
RESERVATION MANAGER
THE POINT HOTEL JOHOR BAHRU
TAMPOI, TAMPOI
06.2019 - 01.2025
- Check OTA allotment
- Answerexternal calls for booking.
- Check OTA arrival.
- Preparepro forma invoice for group booking.
- Followup payment for expected group arrival.
FRONT OFFICE EXECUTIVE
11@Century HOTEL JOHOR BAHRU
JOHOR BAHRU, Malaysia
06.2011 - 08.2017
- Handle Complaint.
- Attend morning briefing.
- Check all the arrivals.
- Check expected VIP arrival room.
- Follow up with the maintenance of out-of-order rooms and out-of-service rooms.
- Work together with the Accounts Department if there are any transaction issues.
FRONT OFFICE SUPERVISOR
NILAI SPRING RESORT HOTEL
Negeri Sembilan , Malaysia
03.2009 - 02.2011
- Check expected group arrival.
- Answer internal and external calls.
- Prepare key for the expected group.
- Prepare room list.
- Handle complaint.
Front Office Assistant
THE ZON REGENCY HOTEL
Johor Bahru, Malaysia
01.2007 - 12.2008
- Check in and check out guests.
- Answer internal and external calls.
- Follow-up departure.
- Allocate room for expected arrival.
Education
SPM - SIJIL PELAJARAN MALAYSIA
SEKOLAH MENENGAH KEBANGSAAN TAMAN IMPIAN EMAS
JOHOR BAHRU01-2024
Skills
- Customer service orientation
- Professional and polite demeanor
- Active listening skills
- Basic computer skills (Microsoft Office, Excel) Powerpoint
- Handling booking platforms (online and offline)
Languages
English
Proficient
C2
Malay
Proficient
C2
Tamil
Proficient
C2
Timeline
RESERVATION OFFICERTAL
RESERVATION OFFICER MANDRIAN ORIENTAL SINGAPORE
02.2025 - 04.2026
RESERVATION MANAGER
THE POINT HOTEL JOHOR BAHRU
06.2019 - 01.2025
FRONT OFFICE EXECUTIVE
11@Century HOTEL JOHOR BAHRU
06.2011 - 08.2017
FRONT OFFICE SUPERVISOR
NILAI SPRING RESORT HOTEL
03.2009 - 02.2011
Front Office Assistant
THE ZON REGENCY HOTEL
01.2007 - 12.2008
SPM - SIJIL PELAJARAN MALAYSIA
SEKOLAH MENENGAH KEBANGSAAN TAMAN IMPIAN EMAS