KAK SENG LAW
Sales Manager
Kepong,Selangor
Summary
Seasoned Director of Sales with a proven track record at MAXIPOWER SOLUTIONS SDN BHD, where leadership and business development skills led to surpassing sales goals. Expert in vendor management and sales training, adept at driving growth and enhancing team productivity. Achieved significant revenue increases through strategic negotiations and innovative sales strategies, demonstrating a strong analytical problem-solving ability.
Overview
17
17
years of professional experience
Work History
Director of Sales
MAXIPOWER SOLUTIONS SDN BHD
09.2022 - Current
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Managed team of sales representatives, providing guidance, coaching and support.
- Spearheaded the adoption of cutting-edge sales tools and technologies designed to enhance team productivity and streamline workflow processes.
- Established pricing strategies to maintain competitive pricing and maximize profits.
- Maximized profitability with effective pricing structures, aligning offerings with market demand while maintaining competitive positioning.
- Managed complex negotiations with key accounts resulting in long-term contracts that bolstered annual revenue figures significantly.
- Collaborated cross-functionally to optimize end-to-end sales processes, from prospecting through post-sales support services.
- Negotiated favorable contract terms with suppliers, optimizing profit margins while maintaining product quality standards.
- Championed change initiatives within the organization aimed at driving efficiency improvements in the overall sales operation infrastructure.
- Expanded customer base by targeting untapped markets through innovative lead generation tactics and follow-up mechanisms.
- Enhanced customer satisfaction levels by addressing concerns promptly and providing tailored solutions.
- Achieved regional sales targets through effective territory management and relationship building with key clients.
Senior Sales Executive
PHH METAL 1 SDN BHD
04.2010 - 04.2020
- Mentored junior sales executives, providing guidance on best practices and strategies for achieving success in the field.
- Facilitated relationships with target accounts through implementation of proven networking methods.
- Created prospect rapport by approaching leads and cultivating strong business relationships through sales.
- Leveraged strong negotiation skills to maximize profit margins while maintaining exceptional customer service standards.
- Managed complex sales cycles, navigating various decision-makers within organizations to secure successful deals.
- Established long-lasting relationships with key clients through effective account management and consistent communication.
- Consistently monitored sales performance metrics, adjusting tactics as necessary to achieve desired results.
- Conducted thorough market research to identify emerging trends, enabling proactive adjustments to sales strategies as needed.
- Facilitated regular team meetings focused on goal-setting, progress updates, and strategy refinement for continuous improvement efforts.
- Developed customized proposals that addressed specific client needs, ultimately securing their commitment and loyalty.
Failure Analysis Engineer
High-Tek Harness Enterprise Co Ltd
05.2008 - 05.2009
- Developed new testing procedures that improved the accuracy of fault isolation, expediting problem-solving efforts.
- Streamlined communication with suppliers to ensure timely delivery of critical components needed for efficient operations.
- Increased customer satisfaction levels by consistently delivering comprehensive reports detailing findings and actionable solutions.
- Improved product reliability by conducting comprehensive failure analysis investigations and identifying root causes.
- Reduced customer complaints by providing prompt technical support and thorough failure analysis reports.
- Applied mechanical problem solving skills to develop creative solutions for quality products.
Service Technician
Southern Engineering Works
05.2007 - 04.2008
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Inspected equipment to diagnose operational issues.
- Explained diagnostic findings to customers and outlined repair or service options.
Education
SMKBM
Bukit Mertajam2006
Skills
Vendor management
Languages
Chinese (Mandarin)
Advanced (C1)
English
Upper intermediate (B2)
Bahasa Melayu
Upper intermediate (B2)
Timeline
Director of Sales
MAXIPOWER SOLUTIONS SDN BHD
09.2022 - Current
Senior Sales Executive
PHH METAL 1 SDN BHD
04.2010 - 04.2020
Failure Analysis Engineer
High-Tek Harness Enterprise Co Ltd
05.2008 - 05.2009
Service Technician
Southern Engineering Works
05.2007 - 04.2008
SMKBM
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