Kai Jie Chan
Development Assistance Manager
Puchong
Summary
Accomplished Oracle JDE Developer with over 7 years of extensive experience in successfully implementing ERP systems across multiple countries, including Malaysia, Hong Kong, and China. Expertise in providing both technical and functional support to a diverse range of multinational clients, ensuring seamless integration and operational efficiency. Proven ability to navigate complex project landscapes, demonstrating strong adaptability and analytical thinking. Committed to fostering collaboration and delivering high-quality solutions that align with organizational objectives and stakeholder needs.
Overview
7
7
years of professional experience
Work History
Assistant Manager - Oracle JDE Development
Titanfour Business Solutions
02.2018 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Oracle JDE ERP system project implementation
- Oracle JDE ERP system support
- System integration development
Education
Bachelor in Computer Science - Software Engineering
Multimedia University
Cyberjaya, Selangor, Malaysia 04.2001 -
Skills
Operations management
Team leadership
Decision-making
Customer service
Customer relations
Adaptability and flexibility
Staff training and development
Consulting
Reporting and documenting
JDE Development & Implementation
SQL
Timeline
Assistant Manager - Oracle JDE Development
Titanfour Business Solutions
02.2018 - Current
Bachelor in Computer Science - Software Engineering
Multimedia University
04.2001 -
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