Kai Dick Yap
M Oscar Residence,Sri Petaling
Summary
Seeking a position in the banking industry to utilize my interpersonal and customer service skills in building strong client relationships.
Able to understand customers’ financial needs, provide suitable solutions, and contribute to business growth through effective communication, problem-solving, and relationship management.
Experienced in customer service and sales, with strengths in cross-selling, customer handling, target achievement, time management, and adaptability in a fast-paced environment.
Overview
13
13
years of professional experience
Work History
Customer Service Sales Representative
YINEE Posture Management
01.2025 - Current
- Administered in-depth body assessments and personalized care plans as women’s posture and postnatal recovery consultant.
- work towards achieving target KPI
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Personal Assistant
GTG AGENCY
01.2022 - 01.2024
- Coordinating agency paperwork including figure oversight, slide preparation, meeting management, and claims handling.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Filed paperwork and organized computer-based information.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
Manager Assistant
XIAOXIAOYE ENTERPRISE
01.2021 - 01.2022
- Drives business development with marketing management and core financial oversight.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Manager
STAY CLUB / WASHINGTON DC
01.2019 - 01.2020
- Manage a diverse team, including servers, cooks, and cleaners, ensuring high performance and staff satisfaction.
- improve English fluency via discussions with individuals
- Cross-trained existing employees to maximize team agility and performance.
Intern
SD Dream World SDN BHD
01.2013 - 01.2014
- Customer Service Role
- Manege approximately at least 10 incoming calls emails and faxes per day form customer China
- Sorted and organized files, spreadsheets, and reports.
Education
Diploma - Information Technology
01-2018
Skills
- Business growth and retention
- Sales techniques
- Client relationship management
- Critical thinking
- Appointment scheduling
- Active listening
- Customer education
Language
Mandarin
Native or Bilingual
English
Native or Bilingual
Malay
Full Professional
PERSONAL INFORMATION
Birthday : 21/09/1995
Nationality ： Malaysian
Gender : Male
Marital Status : Married
Timeline
Customer Service Sales Representative - YINEE Posture Management
01.2025 - Current
Personal Assistant - GTG AGENCY
01.2022 - 01.2024
Manager Assistant - XIAOXIAOYE ENTERPRISE
01.2021 - 01.2022
Manager - STAY CLUB / WASHINGTON DC
01.2019 - 01.2020
Intern - SD Dream World SDN BHD
01.2013 - 01.2014
Fengcia University Taiwan - Diploma, Information Technology