KAH YAN LAU
Kuala Lumpur,14
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
10
10
years of professional experience
4
4
Languages
Work History
Catering Services Assistant
To Date Japanese
03.2022 - 11.2023
- Guaranteed consistent service excellence through strict adherence to company policies, procedures, and guidelines related to catering operations.
- Contributed to successful events by ensuring proper menu planning based on guest preferences and dietary restrictions.
- Augmented team productivity via seamless collaboration with kitchen staff, ensuring timely preparation of high-quality menu items as per client specifications.
- Achieved rapid issue resolution for clients by proactively identifying potential problems before they arose.
Food and Beverage Supervisor
Papparich Restaurant
08.2018 - 01.2020
- Collaborated with other supervisors and managers to develop cross-training programs, enhancing employee versatility and reducing downtime during staff absences or turnover periods.
- Demonstrated adaptability by effectively adjusting to sudden changes in customer volume or staffing levels while maintaining exceptional service quality.
- Implemented innovative promotional strategies to attract new customers while retaining existing clientele.
- Boosted employee morale through regular recognition of outstanding performance, fostering a positive work atmosphere conducive to exceptional service delivery.
- Managed large-scale events and catering orders, ensuring timely preparation, delivery, and setup to exceed client expectations.
Sales Staff
October's Fashion Boutique
04.2014 - 10.2015
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Built strong customer relationships through excellent communication skills and product knowledge.
- Improved customer satisfaction with attentive service and quick resolution of issues.
Education
High School Diploma -
SMK(P)PUDU
Kuala Lumpur, Malaysia 04.2001 -
Skills
Timeline
Catering Services Assistant
To Date Japanese
03.2022 - 11.2023
Food and Beverage Supervisor
Papparich Restaurant
08.2018 - 01.2020
Sales Staff
October's Fashion Boutique
04.2014 - 10.2015
High School Diploma -
SMK(P)PUDU
04.2001 -
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