KAH SENG JAYSON LEE
Client Advisor
Singapore
Summary
Dynamic Client Advisor with a proven track record at Loro Piana, achieving SGD 2.5M in sales through exceptional clienteling and relationship-building. Expert in CRM and sales conversion, I leverage strong styling acumen to enhance client experiences and drive repeat business, consistently exceeding performance targets in a luxury retail environment.
Overview
9
9
years of professional experience
Work History
Client Advisor
Loro Piana
10.2022 - Current
- Ranked Top 10 out of 20 advisors in Singapore, generating SGD 2,536,542 in total sales contribution through disciplined clienteling and relationship-led selling.
- Drove store and personal sales performance by building strong client rapport, securing appointments, and converting consultations into high-value transactions and repeat purchases.
- Executed targeted clienteling strategies, proactively sharing new arrivals and curated recommendations based on individual client preferences to maximize conversion and retention.
- Acted as a brand ambassador, delivering story-selling and immersive experiences by linking brand heritage, inspiration, and craftsmanship to clients’ lifestyles and emotional needs.
- Demonstrated strong styling and commercial acumen, combining sharp styling advice with inventory awareness to optimize sell-through and maximize boutique sales opportunities.
Part Time ClientAdvisor
Loro Piana
06.2022 - 08.2022
- Acted as a dedicated client advisor support partner, enabling seamless client service by preparing beverages, arranging products, and supporting advisors during high-touch client interactions and decision-making moments.
- Owned back-of-house operations, including inventory handling, labeling, stock arrangement, and allocation; ensured clear stock visibility by proactively updating the team via internal communication channels.
- Served as a runner across back-of-house, tailoring coordination, inter-store transfers, and client deliveries, ensuring accuracy, timeliness, and service continuity.
- Maintained exceptional operational discipline and boutique standards, supporting selling floor efficiency and reinforcing a calm, refined luxury environment.
Boutique Manager
Charles and Keith
07.2019 - 02.2022
- Led full P&L ownership of a Grade A profile boutique, managing a 12-headcount team and driving performance across daily, weekly, monthly, and quarterly KPIs in a high-pressure retail environment.
- Drove data-driven business strategy, conducting sales analysis, trend reviews, and action planning; co-led weekly business reviews with Area Manager to optimize revenue and operational efficiency.
- Planned and executed dynamic action plans across low-peak, peak, and festive periods, ensuring sales momentum, resource efficiency, and execution discipline throughout trading cycles.
- Owned roster planning, manpower optimization, and daily execution, ensuring sufficient sales force coverage, clear role allocation, and disciplined target accountability across the team.
- Acted as a people manager and talent developer, coaching new hires, cultivating high-potential staff, and successfully progressing team members into supervisory and managerial roles using structured development frameworks.
Management Associate Trainee Manager
Charles and Keith
07.2017 - 06.2019
- Selected for a competitive Management Associate Trainee Manager (MATM) accelerated program, gaining end-to-end exposure across sales, operations, and leadership.
- Drove frontline sales performance and client experience, translating customer needs into solutions that supported daily revenue targets.
- Managed inventory planning and stockroom organization, maintaining healthy stock levels to support selling efficiency and reduce operational friction.
- Executed visual merchandising standards to enhance selling floor presentation, influence customer buying behaviour, and support product sell-through.
- Conducted daily, weekly, and monthly business reviews and supported store leadership by coordinating team deployment and leading small teams during daily operations.
Education
Bachelor of Science - Retail Management
Sheffield Halam University
United Kingdom, Sheffield 04.2001 -
Diploma in - Retail Management
Tunku Abdul Rahman University College
Malaysia, Kuala Lumpur 04.2001 -
SPM -
SMJK Yu Hua
Malaysia, Selangor 04.2001 -
Skills
Clientelling
Client Experience
CRM & WhatsApps Business
Sales Conversion
Timeline
Client Advisor
Loro Piana
10.2022 - Current
Part Time ClientAdvisor
Loro Piana
06.2022 - 08.2022
Boutique Manager
Charles and Keith
07.2019 - 02.2022
Management Associate Trainee Manager
Charles and Keith
07.2017 - 06.2019
Bachelor of Science - Retail Management
Sheffield Halam University
04.2001 -
Diploma in - Retail Management
Tunku Abdul Rahman University College
04.2001 -
SPM -
SMJK Yu Hua
04.2001 -