Kah Huat Ng
Manager
Kuala Lumpur,14
Summary
Dynamic Sales Manager with a proven track record at Execer Auto Sdn. Bhd., adept at driving revenue growth through innovative sales strategies and exceptional customer service. Skilled in staff training and development, fostering a high-performing team environment while enhancing client satisfaction and loyalty.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
9
9
years of professional experience
Work History
Sales Manager
Execar Auto Sdn. Bhd.
07.2023 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Built relationships with customers and community to establish long-term business growth.
Operations Manager
Vracer Automotive Trading
01.2022 - 06.2023
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Assisted in recruiting, hiring and training of team members.
Assistant Shop Manager
Platinum Cafe
06.2019 - 11.2021
- Optimized staffing levels during peak periods by monitoring foot traffic patterns using analytics tools and adjusting schedules accordingly.
- Ensured compliance with health and safety regulations through regular inspections of equipment, facilities, and staff practices.
- Improved customer satisfaction by addressing and resolving customer concerns promptly and professionally.
- Managed inventory control, cash control, and store opening and closing procedures.
Restaurant Waiter
Thailicious
03.2016 - 05.2019
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
Education
Automotive Engineering
TOC Automotive College
Selangor01-2009
Skills
Leadership
Customer Service
Sales Operations Management
Staff training & development
Marketing Strategies
Effective Conflict Resolution
Proficient in English, Mandarin, Cantonese, and Malay
Timeline
Sales Manager
Execar Auto Sdn. Bhd.
07.2023 - Current
Operations Manager
Vracer Automotive Trading
01.2022 - 06.2023
Assistant Shop Manager
Platinum Cafe
06.2019 - 11.2021
Restaurant Waiter
Thailicious
03.2016 - 05.2019
Automotive Engineering
TOC Automotive College
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