KAH HIN LIM
Klang
Summary
Accomplished professional with extensive experience in office administration, logistics management, and business development. Proven track record in managing daily operations, enhancing office efficiency, and optimising supply chain processes. Skilled in client communication, contract negotiation, and strategic planning to drive business growth and customer satisfaction. Adept at coordinating logistics operations and implementing procedural improvements to streamline workflows. Career goal: to leverage expertise in administrative procedures and project management to contribute to organisational success.
Overview
10
10
years of professional experience
Work History
Administrator
YN WONG & CO
KUALA LUMPUR, MALAYSIA
12.2023 - Current
- Managed daily administrative tasks, including scheduling meetings and organising files, to support office efficiency.
- Managed client communications by answering phones and corresponding through email.
- Administered physical and digital filing systems, keeping records well-organised and easily retrievable for team members.
- Oversaw day-to-day office operations such as organising correspondence, managing incoming calls and creating business records.
- Supported managers with proactive, efficient clerical support to maintain smooth-running operations.
- Managed client correspondence, order tracking and data communications.
- Completed daily billing, collections and reporting duties.
- Kept office operations running smoothly and efficiently by implementing procedure and policy improvements.
- Coordinated communications between various departments to schedule meetings and keep company informed on critical matters.
Logistics Manager
Nippon Kikai Transport (M) Sdn Bhd
KUALA LUMPUR, MALAYSIA
12.2020 - 12.2023
- Directed daily operations to achieve maximum efficiency and productivity.
- Negotiated rates and contracts with transportation and logistics providers with favourable outcomes.
- Managed logistics operations, coordinating transportation, warehousing, and inventory control to optimise supply chain efficiency.
- Delivered solutions to logistics problems while maintaining high levels of service within budgetary requirements.
- Responded to customer enquiries and complaints regarding delivery issues, maintaining high levels of customer satisfaction.
- Recommended optimal transport modes, routes or frequency to reduce delivery times.
- Scheduled transportation of outgoing goods to meet customer requirements.
- Analysed transportation cost structures, identifying opportunities for consolidation and route optimisation.
Business Development Manager
Eaststrong International Logistics (M) Sdn Bhd
Klang - Selangor, MALAYSIA
01.2019 - 03.2020
- Developed business plans to establish revenue and growth.
- Planned and developed winning strategies to increase sales, expand territories and boost market positioning.
- Negotiated contracts with new clients, securing profitable deals and expanding the company's client base.
- Managed escalated client enquiries with exceptional professionalism and enthusiasm to maintain trust and reliability.
- Fostered long-term relationships with key clients, suppliers, and partners to support business objectives.
Branch Manager
PEN Express Worldwide (M) Sdn Bhd
Klang - Selangor, MALAYSIA
01.2016 - 01.2019
- Managed daily operations of branch, overseeing staff performance and customer service standards.
- Maintained high levels of customer satisfaction through exceptional service and prompt resolution of complaints.
- Developed and implemented strategies to increase sales and profitability within the branch.
- Conducted regular staff meetings to communicate targets, performance expectations, and company updates.
- Prepared and presented reports on branch performance, trends, and forecasts to senior management.
- Developed successful strategies and policies, meeting organisational needs and implementing improvements.
- Established and maintained productive relationships with key business clients to secure long-term business.
- Monitored operations to keep processes aligned with targets and matching forecasts.
Education
Diploma of Higher Education - Diploma in Electronic Engineering
Federal Institute of Technology
Kuala Lumpur01-1994
Skills
- Office administration
- Client communication
- Data management
- Scheduling coordination
- Logistics coordination
- Contract negotiation
- Customer satisfaction
- Project management
- Attention to detail
- Problem solving
Languages
English
Proficient
C2
Chinese (Cantonese)
Intermediate
B1
Chinese (Mandarin)
Intermediate
B1
Malay
Proficient
C2
Timeline
Administrator
YN WONG & CO
12.2023 - Current
Logistics Manager
Nippon Kikai Transport (M) Sdn Bhd
12.2020 - 12.2023
Business Development Manager
Eaststrong International Logistics (M) Sdn Bhd
01.2019 - 03.2020
Branch Manager
PEN Express Worldwide (M) Sdn Bhd
01.2016 - 01.2019
Diploma of Higher Education - Diploma in Electronic Engineering
Federal Institute of Technology