Kaharulsaman Talip
Cafe Manager ( 5 Years ) , Account Manager ( 2 Years )
Sandakan, Sabah
Summary
- Dynamic Account Manager with a proven track record at RM Marine Engineering & Services, enhancing client satisfaction through exceptional customer service and problem-solving skills. Successfully resolved escalated issues, ensuring high client retention and fostering strong relationships.
- Experienced in teamwork and collaboration, consistently identifying upsell opportunities to drive business growth.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level any tite job position. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Account Manager
RM Marine Engineering & Services
07.2023 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Cafe Manager
The Hall Trading
10.2018 - 10.2022
- Improved customer satisfaction by implementing efficient service procedures and staff training programs.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Maximized profitability through cost control measures, including mindful purchasing decisions and labor management.
Assistant Manager
Orion Rigel Stars Security
04.2016 - 04.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Operation Clerk
Agromate Sdn Bhd
05.2014 - 05.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Assisted in training new employees, providing guidance on company procedures and best practices for operations clerks.
Education
High School Diploma -
SMK Sandakan
Sandakan, Sabah, Malaysia 04.2001 -
Skills
Account management
Timeline
Account Manager
RM Marine Engineering & Services
07.2023 - Current
Cafe Manager
The Hall Trading
10.2018 - 10.2022
Assistant Manager
Orion Rigel Stars Security
04.2016 - 04.2018
Operation Clerk
Agromate Sdn Bhd
05.2014 - 05.2015
High School Diploma -
SMK Sandakan
04.2001 -
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