Kagindra Raj S. Pathmarajah

Mixture of both customer service and sales.

Attending members enquiries on billing, administrative support

Contribute in sales by doing lead gen plan, outreach, talking to prospects, call back former members to rejoin

• Assisted call-in customers with questions and orders.
• Managed high call volume with exceptional professionalism and efficiency.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

• Analyzed customer feedback data to identify trends and implement targeted improvements, leading to consistently high satisfaction scores.
• Played an instrumental role in driving organizational growth by securing high-value accounts through strategic networking efforts.
• Managed a portfolio of clients, ensuring timely delivery of services and prompt resolution of any issues that arose.
• Provided information about service procedures and expected timelines.

• Assisted call-in customers with questions and orders.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Responded to customer calls and emails to answer questions about products and services.
• Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.