Jwo Hann Tan
Outlet Manager
Bayan Lepas, Penang,pg
Overview
16
16
years of professional experience
12
12
years of post-secondary education
4
4
Languages
Work History
Operations Manager
DFZ TRADING SDN BHD
Bayan Lepas, Penang
01.2025 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Reported issues to higher management with great detail.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
Outlet Manager
DFZ GROUP - CERGASJAYA SDN BHD
01.2022 - 12.2024
- Managed weekly inventory transactions by creating templates to track optimal stock.
- Managed financial transactions accurately, reconciling daily sales reports and maintaining organized financial records.
- Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Maintained accurate records of all store inventory as well as tracking any sales trends or patterns for future purchasing decisions.
- Established clear communication channels between management team members for optimal information sharing across departments.
- Achieved revenue growth by developing targeted sales initiatives and promotional campaigns.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Outlet Manager
DFZ GROUP - DFZ DUTY FREE (LANGKAWI) SDN BHD
Langkawi, Kedah
04.2014 - 03.2022
- Managed weekly inventory transactions by creating templates to track optimal stock.
- Managed financial transactions accurately, reconciling daily sales reports and maintaining organized financial records.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Maintained accurate records of all store inventory as well as tracking any sales trends or patterns for future purchasing decisions.
- Achieved revenue growth by developing targeted sales initiatives and promotional campaigns.
- Enhanced store aesthetics with meticulous visual merchandising techniques, attracting more customers.
- Established clear communication channels between management team members for optimal information sharing across departments.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
Sales Executive
DFZ GROUP - DFZ DUTY FREE (LANGKAWI) SDN BHD
09.2010 - 03.2014
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Streamlined sales processes to reduce cycle times and improve efficiency.
- Increased market share with comprehensive competitor analysis and tailored marketing strategies.
- Improved product offerings by gathering customer feedback and working closely with product development team.
Management Trainee
DFZ GROUP - DFZ DUTY FREE (LANGKAWI) SDN BHD
09.2009 - 08.2010
- Gained knowledge of company policies, protocols and processes.
- Developed problem-solving abilities through hands-on experience with real-life business scenarios.
- Used company reports to analyze sales, gross profit and inventory activities.
- Strengthened leadership skills by overseeing projects and guiding team members towards successful outcomes.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Described product to customers and accurately explained details and care of merchandise.
Education
Bachelor of Science - International And Public Affair
SHANGHAI JIAO TONG UNIVERSITY
SHANGHAI 01.2005 - 01.2009
GED -
Disted College
Penang 01.2003 - 12.2004
High School Diploma -
Chung Ling High School
Penang 01.1997 - 12.2002
Skills
Operations management
Problem-solving
Staff management
Organizational management
Business development
Performance reporting
Data analysis
Inventory management
Sales background
Timeline
Operations Manager
DFZ TRADING SDN BHD
01.2025 - Current
Outlet Manager
DFZ GROUP - CERGASJAYA SDN BHD
01.2022 - 12.2024
Outlet Manager
DFZ GROUP - DFZ DUTY FREE (LANGKAWI) SDN BHD
04.2014 - 03.2022
Sales Executive
DFZ GROUP - DFZ DUTY FREE (LANGKAWI) SDN BHD
09.2010 - 03.2014
Management Trainee
DFZ GROUP - DFZ DUTY FREE (LANGKAWI) SDN BHD
09.2009 - 08.2010
Bachelor of Science - International And Public Affair
SHANGHAI JIAO TONG UNIVERSITY
01.2005 - 01.2009
GED -
Disted College
01.2003 - 12.2004
High School Diploma -
Chung Ling High School
01.1997 - 12.2002
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