Justin Ng
Head Of Business, Strategic Channels
Kuala Lumpur, Malaysia
Summary
Dynamic leader with a proven track record at Western Union Malaysia, enhancing customer satisfaction and expanding market reach. Focused in business and partnership development, adept at fostering client relationships and driving sales strategy optimization. Achieved significant revenue growth through strategic initiatives and problem-solving abilitie with strong aptitude for leadership, business development and team fostering.
Overview
19
19
years of professional experience
Work History
Head of Business, Strategic Channels
Western Union Malaysia
02.2018 - Current
- Bank Partners – Maybank, Public Bank, Hong Leong Bank, Ambank Bhd, Bank Muamalat and Kuwait Finance House.
- Remittance Service Providers (“RSP”) – TML Remittance, Lulu Exchange (Regional), Horizon Remit Sdn Bhd, Lotus Group (Regional) and POS(M).
- Money Changers (“MC”) – Mayfair, Sky Xchange, MyNews Retails and regional partners. WU acts as a principal to these partners.
- Digital Launches - Amazon.com, ShopeePay, WU.com. Also embedded e-KYC to scale up digital transformation.
- Increased revenue by developing and implementing strategic sales initiatives.
- Set and monitored annual budgets for departments and entire business.
- Enhanced customer satisfaction with timely response to issues and proactive problem-solving measures.
- Developed and implemented successful strategies for building company sales.
- Built and strengthened relationships with industry partners to drive growth.
- Expanded market reach by identifying and pursuing new business opportunities.
Senior Manager
Green Packet Berhad
12.2016 - 02.2018
- Corporate segment – Acquiring and managing leaders of various industries in terms of full-fledged payment solutions to increase growth and efficiency. Partners – Papa Rich, Juiceworks, Tealive, Caring Pharmacy, MyDin and Giant Hypermarkets and KFC.
- Partnership segment – Consolidating deals with top-tiered partners whom are leaders in the cashless society. End-to-end solutions with customized packages. Partners – e-GHL, MPay and Alipay.
- Agency segment – Agents are recruited and managed by the team in product sale and distribution and merchant (SME) acquisition.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Implemented and developed operational standards, policies and procedures.
- Held monthly meetings to create business plans and workshops to drive successful business.
Business Development Manager
Mobiversa
10.2015 - 11.2016
- Corporate segment – Leading discussions and negotiations with high value targets (entities).
- Partnership segment (Medium entities)– Product and solution bundling and personalized profit-sharing schemes.
- Agency segment (Small entities) – Agents recruitment to promote sale and distribution.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
Business Development Manager
Tag Media
01.2012 - 08.2015
- ‘Below-the-line’ advertising focusing on advertisements concentrated on specific and niche markets. Partners - Uniqlo (Fashion), Giant Hypermarkets (Retail), Fuji Xerox (Office Solutions), Nasa Oils Commercial Vehicle Liquid), VH Boilers (Oil and Gas) and EuroTrans (Logistics).
- Services provided are offset and inkjet printing. Providing ‘focused’ mass distribution services of the products to specific locations depending on customized strategies.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Collaborated closely with marketing teams to develop targeted campaigns that generated high-quality leads for the sales pipeline.
Senior Executive
Kenanga Investment Bank Berhad
01.2009 - 12.2011
- Deals and projects involving AMLA, MSWG, IPO Listing and Take-Over Procedures (Bursa) and Financial Instruments Securities Commission)
- Products - privatization, transferlistings, mergers and take-overs, bonus and warrants issue, Initial Public Offerings (IPO). Clients - Harrisons Bhd (Plantations), MyEG Bhd (Government Services), Malton Bhd (Property Development) and Sime Darby Bhd (various industries).
- Enhanced stakeholder relations through strategic communication plans, boosting investor confidence.
- Cultivated a culture of continuous improvement by promoting open communication channels for feedback from all levels within the organization.
Senior Auditor
Deloitte
05.2006 - 12.2008
- Full-fledged audit work affiliated with various industries such as logistics, investment, construction, manufacturing, trading, commercial services and non-profit organizations. Clients -Malton Bhd. (Property Development), Sunrise Bhd. (Property Development), Flextronics (M) S/B (Manufacturing), Dutch Lady Milk Bhd. (Manufacturing), Microlink Bhd. (Technology services) and Coty Prestige South-east Asia S/B (Trading)
- Mentored junior auditors, contributing to their professional development and enhancing team performance.
- Completed audit papers by thoroughly documenting audit tests and findings.
- Managed multiple concurrent audits, effectively prioritizing tasks to meet deadlines without compromising quality.
Education
Bachelor of Business - Accounting
RMIT, Australia
Melbourne, Australia 04.2001 -
GCE A-Levels - Mathematics, Accounting, Physics
Taylor's College
Subang Jaya, Malaysia 04.2001 -
High School - General Studies
SMK Damansara Jaya
Petaling Jaya, Malaysia 04.2001 -
Skills
Sales forecasting
Business development
Business planning
Client relationships management
Organizational design
Customer acquisition
Partnership development
Contract negotiation
Sales strategy optimization
Problem-solving abilities
Timeline
Head of Business, Strategic Channels
Western Union Malaysia
02.2018 - Current
Senior Manager
Green Packet Berhad
12.2016 - 02.2018
Business Development Manager
Mobiversa
10.2015 - 11.2016
Business Development Manager
Tag Media
01.2012 - 08.2015
Senior Executive
Kenanga Investment Bank Berhad
01.2009 - 12.2011
Senior Auditor
Deloitte
05.2006 - 12.2008
Bachelor of Business - Accounting
RMIT, Australia
04.2001 -
GCE A-Levels - Mathematics, Accounting, Physics
Taylor's College
04.2001 -
High School - General Studies
SMK Damansara Jaya
04.2001 -
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