Jurinah Binti Abdullah

Experienced professional with over nine years in Front Office, Reservation, and Sales & Marketing departments. Skilled in providing quality guest service while overseeing all Front Office operations, including Front Desk, PBX, Concierge, Bell, Door, and Valet Services. Proficient in controlling and monitoring hotel room inventory, handling OTA, TA, and FIT extranet systems. Demonstrated commitment to achieving hotel budget and forecast goals through strong communication skills and effective presentation abilities to corporate clients.

Mr Rajiv Jay Kumar   Director of Sales

Dorset Hartamas

Tel: 016 696 1470

Ms Mevis Pang  Director of Sales

Mangala Resort Kuantan

Tel: 012 979 1629

Mr Mohd Ismail Abd Wahab General Manager

Holiday Inn Express Kuala Lumpur City Centre

Tel: 017 277 4528 (HP) 03 2028 8888 (o)

Ms Joey Ng   Complex Reservations Manager

Renaissance Kuala Lumpur Hotel and Convention Centre

(HP) 016 638 7736

• Well experience in Reservation job scope to gain more revenue, controlling inventory and forecasting market between competitor to achieve revenue target.
• Well experience in handling property system (PMS) and Global distribution system (GDS).
• Well experience in any Front office job description related from the reception counter to the back office or admin task.
• Managed to handle any costumer / guest complaint with senior supervision when needed.
• Able to make any decision related to JD given by following all procedure.
• Knowledgeable in Reservation department JD. Used to handle all OTA, FIT and Corporate booking. Familiar and manage to handle all extranet for hotel inventory.
• Knowledgeable in Sales & Marketing JD as Sales Coordinator. Used to assist all SM with corporate account, TA and wholesaler account and any room inspection and billing / payment to follow up.
• Knowledgeable with administrative and report.

• Front Office Department
• Keep good relationship with customer by maintaining a good service.
• Keep the customers details in their own file for reference in future.
• Managed the training of staff new recruited learners.
• Handled the customers call, mail messages etc.
• Handled the customer problems by providing their needs.
• Check in and out time of all customers timely and well-manage.
• Create database of customer which include customers address mobile number etc.
• Manage the customers related task such a giving room talking cash provide customer requirement etc.
• Closely work together with reservation department to make sure al billing and booking transaction all in order.
• Closely work together with Housekeeping department in order to keep the check in and check procedure are well implemented with room inventory.
• Keep the record of VIPS arrivals and give better service to them.
• Balanced accounts conducting nightly audits.
• Posted charges from room food liquor or telephone calls to ledgers.
• Closely work together with finance team in order Handling billing and cash with balance ledger.
• Record guest complaint referring guest to managers if necessary.
• Reservation Department
• Maximise occupancy levels by reviewing and revising revenue strategies.
• Work with the Sales and Events Teams to maximise corporate and group rates.
• Manage third party sites and agents to establish rates, negotiate prices, ensure proper implementation of reservations procedures, and maximise conversion ratios to achieve targets for the department.
• Contribute to the selling strategy of the hotel, and manage the departments' adherence to achieving that strategy.
• Understand the competitive marketplace and implement approaches to ensure the hotel stays ahead in the local market.
• Ensure Team Members are developed effectively and generate a culture of high-quality standards for relationship building, customer service, selling techniques, and billing and processing contracts.
• Build strong relationships with customers, Guests and Team Members to gain full understanding of their needs and work to serve them effectively.
• Assist in the recruiting, managing, training, and developing of the Team.
• Participate in the organisation of hotel promotional activities.
• Control room inventory, allotments and close out on OTA's, EXTRANET and corporate contact.
• Control and perform daily rate change on OTA's and channel manager.
• Make sure billing routing in a correct AR.
• Create and record database of customer which include customers details.
• Following up payment from all bookers and make sure all payment is in orders.
• Prepared monthly commission claimed for TA to hotel.
• Sales & Marketing Department
• Keep good relationship with customer by maintaining good service.
• Creating data base and recorded all corporate, wholesaler and TA account for future purpose.
• Issuing out TA /Wholesaler and Corporate contract rate.
• Preparing all invoices, proposal, series, and group booking.
• Closely work together with all TA account to maintain business profit.
• Closely work together with Global Distribution system (GDS) / Shared Services for room reservation related.
• Assisting with all sales managers paper/administration task.
• Conduct room inspection on absence of manager in charge.
• Collecting all potential account details for business reference.
• Prepare and monitoring all invoice, LOU and payment for TA & Corporate account related too billing purpose.
• Handled the customer and bookers request and problems by providing their needs.
• Handled all in-house administrative task related to sales & marketing.

• Computer Literacy
• Working knowledge of WindowX, Ms.Excel, Ms.Power Point, Ms.Word, Ms.Publisher.