Hi, I’m
Junyeong Park
Customer Service
Kuala Lumpur,14
Summary
Logical Job Title bringing Number years of experience consistently enhancing customer satisfaction. Poised when communicating with customers and vendors, analyzing, and resolving complex issues and documenting accurate notes of account interactions. Versatile professional comfortable working in high-volume, high-stress environment.
Overview
3
years of professional experience
3
years of post-secondary education
Work History
ConcentrixMalaysia , Kuala Lumpur
Customer Support Executive
04.2023 - Current
Job overview
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Enhanced team performance by consistently meeting or exceeding individual and departmental goals.
- Listened to customers' questions and concerns to provide answers or responses.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Tdcx Singapore Singapore , Singapore
Marketing Expert
10.2021 - 10.2022
Job overview
- Analyzed market trends to identify new opportunities for business expansion and product development.
- Implemented successful public relations campaigns, securing positive media coverage for the company''s products and services.
- Created and implemented customer loyalty programs to increase customer retention and loyalty.
- Collected and analyzed data from variety of sources to create detailed market research reports for top-level decision makers.
Education
James Cook University Singapore
Bachelor Of Applied Arts from Management Information Systems
06.2018 - 10.2021
Skills
Quality Control2
Customer Service
Quality Control
Needs Assessment
Account Management
Decision-Making
Customer Relations
Customer Inquiry Management (CIM)
Data reconciliation reporting
Timeline
Customer Support Executive
Concentrix
04.2023 - Current
Marketing Expert
Tdcx Singapore
10.2021 - 10.2022
James Cook University
Bachelor Of Applied Arts from Management Information Systems
06.2018 - 10.2021